Duty Manager

1 week ago

Ballina, Ireland The Lodge at Ashford Castle Full time

We are recruiting for a passionate and innovative Duty Manager to join our team at The Lodge at Ashford Castle. Who are we? The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal. Key responsibilities of the Duty Manager will include: To monitor daily operations in the hotel liaising with all relevant Head of Departments to ensure that all departments are staffed effectively and are organised to meet daily business needs To be fully aware of what is happening in the hotel at all times i.e. functions hosted onsite, VIP Sheet, etc. hosting daily function sheet meetings, and planning appropriately to ensure that that all guests & visitors onsite receive the highest standards of service and personal attention To manage standards and service levels in all areas of the operation, ensuring that product & service quality meets the required standard, and corrective action is taken as appropriate To liaise with Guests - having a visual presence during peak times i.e. breakfast service, check out, check in, lunch time, group arrivals, dinner service etc. To be actively involved in all aspects of daily operations in a 'hands on' and supportive capacity To ensure that Senior Management are informed of any relevant issues, complaints or problems that may arise and that appropriate action is taken to resolve these To be aware of the Health & Safety and Security Procedures in the hotel and ensure that these are adhered to Leading by example in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible. The ideal candidate for the Duty Manager position should: Have previous experience in a similar role within the 4 or 5 star hospitality environment Demonstrate strong communication skills Have strong attention to detail Have strong leadership & people management skills Have the ability to handle busy situations and manage workload effectively Have a friendly & outgoing personality Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends) Be legally eligible to work in Ireland What's in it for you? Professional, award winning training and development opportunities. Discounted accommodation rates with Red Carnation Hotel Collection. Annual Staff Appreciation Party and other Employee Recognition Events. Discounted rates with many local businesses and third party service providers (including Estate Activities). Heavily subsidised accommodation (subject to availability). Free meals on duty. Complimentary dry cleaning of business attire. Recommend friend and family bonus scheme. Two paid volunteering days each year. Holiday allowance increasing with length of service up to 25 days. Hotel based recognition incentives. Free access to Employee Assistance Programme. Join us in this incredible new opportunity We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland. #Lodge

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