Business Support Specialist

Business Support Specialist – Strategic Delivery & Commercial

Applications are invited for Business Support Specialist in Strategic Delivery and Commercial (SDC) who will assist in the provision and operation of Contingent Labour to Managers across all ESB Business Units.

Key Responsibilities

- Advise and support managers on contingent labour processes including approvals, business cases, role profiles, and project agreements with framework agencies via Docusign.

- Collaborate with Procurement during the mini-tender process to evaluate CVs and submit SAP contract requests upon completion.

- Support process contingent labour approval requests through SharePoint workflows and support migration of documentation from OneDrive and SharePoint on-premise to SharePoint Online.

- Assist managers and contractors with online timesheet recording, supporting user acceptance testing, WBS management, user access, EMP Finance queries, and change requests.

- Liaise with agencies to support rate benchmarking exercises and manage agency submissions of CVs.

- Support managers in adherence to onboarding and management guidelines for contingent labour contractors, support webinars for line managers, and coordinate with Group Legal and agencies on service agreements for new CL panels.

- Provide business support within SDC for supplier relationship management, including shopping cart creation, invoice goods receipting, SRM workflow queries, invoice follow-ups, and new vendor documentation processing via SAP.

Experience and Qualifications

- A minimum of 2 years’ experience in a relevant role preferably with business administration responsibilities.

- Strong communication skills, both written and verbal, for documentation, reporting and influencing.

- Excellent working knowledge of MS Outlook, Word, Excel and PowerPoint & SharePoint; familiarity with tools like SAP or similar; comfortable using digital tools for collaboration, reporting and workflow management.

- Relevant 3rd level qualification or equivalent work experience is essential.

- Knowledge of GDPR.

- Knowledge of SAP SRM systems.

Location

This position will be based in Engineering and Major Projects, One Dublin Airport Central, Dublin Airport, Cloghran, Co. Dublin.

Reporting To

External Services Manager.

Why ESB?

- Opportunity to lead and operate on the frontline of Ireland’s transition to net zero future.

- Career development through mentoring and training.

- Corporate Social Responsibility opportunities.

- Active social & sports clubs.

- Networking opportunities.

- Credit Union.

- Generous pension contributions.

- Access to staff wellbeing programmes.

- Generous parental leave entitlements.

- Great team environment working to core values – Courageous, Caring, Driven and Trusted.

- Performance‑related bonus.

- Professional membership fees covered.

- ESB has a comprehensive diversity and inclusion programme.

Closing Date

27th October 2025

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

About ESB

Join us in our mission to achieve a net‑zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero‑carbon electricity.

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