Partner Success Consultant
2 days ago
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you.
Partner Success Consultant
Why We Have This Role
The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our go-to-market strategy and enabling the success of our customers on the Qualtrics XM Platform.
The Partner Success function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Success Consultants (PSCs) ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organization.
Partner Success Consultants are primarily responsible for supporting the development and delivery of our partners' technical capability, as well as driving continued customer success via ongoing account management with our strategic partners. PSCs help partners develop and pursue technical enablement, provide quality reviews during initial deliveries, continually evaluate partner performance across a portfolio of partner-delivered customer programs, recommend and monitor changes to improve partner success, and address and resolve escalations related to partner delivery of implementation and managed services.
How You'll Find Success
You will know you are doing a great job when you:
- Define partner strategy for account management, implementation services, product usage and program support.
- Act as the partner's main delivery point of contact in a post-sale environment, including but not limited to:
- Scoping of services
- Development and delivery of practice capability
- Support with technical issues
- Account strategy and execution
- Ensure flawless execution of Partner Success workshops, quality gate stage reviews, etc.
- Support renewals and upsell processes
- Guide partners in building/expanding their cloud delivery organization and delivery centre of excellence
- Build excellent and trusting relationships with our partner ecosystem and with internal stakeholders across sales, delivery, support and product to ensure the best possible outcomes for our partners and customers
What We're Looking For On Your Resume
- Experience managing professional services delivery partners within a SaaS environment either for a product company or consultancy
- 3-6 years experience in tech consultancy or professional services
- A deep understanding of software implementations, ideally in a SaaS environment
- Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget, with quality at the forefront of everything you do
- Ability to multitask and manage multiple moving parts, while actively prioritising activities and deliverables
- Ability to discuss technical concepts/solutions and adapt them to solve business challenges
- Self-aware, considerate, empathic, and able to manage emotions in times of stress
What You Should Know About This Team
1. Influence Partner Success Strategy: As a Partner Success Consultant, you will play a pivotal role in shaping the strategy for partner engagement and success.
2. Cross-Functional Collaboration: You'll have the chance to work closely with a diverse array of stakeholders, including teams from Product, Engineering, Sales, and Professional Services.
3. Professional Development and Training: The role involves hosting training sessions and enablement activities for partners.
4. Dynamic Work Environment: Joining a vibrant team at Qualtrics means being a part of a supportive and engaged community.
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