Customer Service Team Member New

4 weeks ago

Dublin, Dublin City, Ireland CPL Full time
My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound / follow up calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault diagnostics, customer billing queries and order processing.

Responsibilities within the role:

· Ensure customer calls and queries are answered promptly with a focus on first call resolution.

· Track and take ownership of all queries ensuring follow through until resolved.

· Provide a high standard of customer service within a member focused team.

· Provide level one technical support for fixed line phone and internet services, including troubleshooting service issues and talking customers through technical queries in a clear concise manner.

· Accurate and efficient data entry and order processing.

Experience & Skills Required:

· Excellent call handling skills and strong communication skills.

· Demonstrate excellent attention to detail.

· Be customer focused, pleasant and professional at all times.

· Ability to articulate detailed technical instructions.

· A strong technical knowledge of PCs, laptops, tablets and smartphones to assist with troubleshooting technical queries.

· Customer service or administration experience is essential. Min 1 year experience required.

· Telecom and broadband technical support experience is an advantage but is not essential as full training will be provided.

The Benefits

· Competitive salary.

· Annual bonus- based on overall performance and approach to the role and our members.

· 25 days holiday allowance.

· PRSA Irish Life – 10% company contribution

· Subsidised canteen.

· Employee discounts with Vodafone, Bord Gais and selected Telecom.

· Attractive working hours- no late evenings, 1 Saturday half day per month, no Sundays.

· Easily accessible location- via, bus, Luas or car. Close to Red Cow/M50, Kylemore Luas stop and free parking.

This role is fully office based. Office hours are 9.00am-5.00pm, 9.30am -5.30pm or 10.00am- 6.00pm on a rota basis. Successful candidates will be required to work one of four Saturdays per month 10.00am -2.00pm on a rota basis.

Interested? Send your CV to [email protected] for immediate consideration or apply directly.

#CplOS25

  • Customer Service Team Member

    6 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    About the Role:We are seeking a Customer Service Team Member to join our team. The successful candidate will have a strong passion for delivering world-class customer service and a proven ability to work effectively in a team environment.Key Responsibilities:Covering the reception area and responding to incoming calls in a timely and efficient...

  • Customer Service Team Member

    3 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    As a Customer Service Team Member, you will play a crucial role in the success of our operations. We are seeking an enthusiastic and customer-focused individual to join our team.About the RoleWe are looking for someone who is passionate about delivering exceptional customer experiences and is willing to learn and adapt to new tasks.This is a dynamic and...

  • Customer Service Team Member

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    We are seeking an experienced Customer Service Executive to join our team in Dublin. The ideal candidate will provide front-line support to customers through inbound and outbound/follow-up calls, email, and online queries.Key Responsibilities:Ensure customer calls and queries are answered promptly with a focus on first call resolution.Track and take...

  • Customer Service Team Member

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    As a Customer Service Team Member, you will have the opportunity to work in a fast-paced environment where great service and good food come together.About Your Role:We offer flexible schedules to accommodate your needsExcellent communication skills and a positive attitude are essentialA focus on cleanliness and hygiene is crucialYou must be a team player,...

  • Customer Service Team Member

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound / follow up calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault diagnostics,...

  • Customer Service Team Member

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound / follow up calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault...

  • Customer Service Team Member

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound/follow up calls, email, and online queries. The team is proficient in dealing with telecom and broadband service queries, fault diagnostics,...

  • Mechanical Service Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    Our Dublin office requires a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.ResponsibilitiesLeadership – we need an individual that will lead the team and be positive in their demeanour.Managing the team of engineers & technicians that perform...

  • Mechanical Service Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    Our Dublin office requires a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.Responsibilities- Leadership – we need an individual that will lead the team and be positive in their demeanour.- Managing the team of engineers & technicians that perform...

  • Customer Service Team Member

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job OverviewWe are seeking a talented and enthusiastic Customer Service Team Member to join our dynamic team. As an Ambassador of Quality Experience, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for all customers who visit our café.Main Responsibilities:Maintain the cleanliness and organization of...