Technical Business Analyst

Overview Role: Technical Business Analyst
Department: App Innovation
Contract: Permanent
Location: Dublin (Flexible Hybrid)
Travel Required: Occasional
Reporting To: Practice Team Lead or Practice Manager
About Us Storm Technology specialises in helping clients expand the possibilities of what digital technology can achieve for their business. A Microsoft Solutions Partner with over 30 years’ experience, Storm Technology is the Microsoft solutions partner of choice for digital technology advancement and adoption. Our team is comprised of highly skilled business professionals, technology experts, and change management specialists, who bring business and technology know-how together with a proven project methodology to deliver tangible return on investment. They are passionate individuals who thrive when part of a team that designs the best Microsoft technology solutions for our clients.
In August 2024, Storm announced that it had been acquired by Littlefish, an award-winning managed IT and cyber security services provider based in Nottingham, UK. This acquisition strengthens Storm’s service portfolio for both new and existing clients in Ireland, particularly within the managed IT services and cyber security space, and facilitates future growth, enabling the delivery of its Microsoft business solutions to the UK market. Together, Storm Technology and Littlefish will continue to deliver industry leading services to existing customers across managed IT services, cloud services, and strategic consultancy. This is an exciting time to join during this phase of growth.
Role summary We are seeking a Technical Business & Systems Analyst to support process, systems, and compliance initiatives. The role combines strong business analysis skills with systems analysis expertise, focusing on documenting processes and procedures, identifying opportunities for improvement, and ensuring alignment with the SDLC and ISO 27001 requirements. The successful candidate will act as a bridge between business stakeholders, IT teams, and compliance functions, ensuring that processes are efficient, requirements are clear, and solutions are well-designed and secure. This role will report directly to the practice team manager and will work closely with our client to ensure our clients goals and objectives are met.
Responsibilities Analyse, document, and map business and system processes, workflows, and procedures.
Conduct systems analysis to understand current applications, data flows, and integration points.
Identify inefficiencies and recommend improvements, leveraging technology and automation where appropriate.
Translate business needs into clear functional and non-functional requirements, ensuring alignment with SDLC phases.
Support solution design by collaborating with developers, architects, and testing teams.
Ensure process and system documentation supports ISO 27001 compliance and security best practice.
Produce high-quality deliverables, including process maps, requirements specifications, user stories, use cases, and procedural documentation.
Facilitate workshops and requirements gathering sessions with business and technical stakeholders.
Contribute to continuous improvement of systems, processes, and documentation standards.
Technical Requirements Proven experience as a Business Analyst, Systems Analyst, or Technical BA.
Strong skills in process mapping, systems analysis, and requirements documentation.
Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
Familiarity with ISO 27001 or other information security frameworks.
Proficiency with tools such as Visio, Lucidchart, Jira, Confluence, SharePoint, and Microsoft 365.
Excellent communication skills — able to engage both business and technical stakeholders.
Strong problem-solving mindset with the ability to identify risks, gaps, and improvement opportunities.
Additional skills Experience working in regulated or compliance-driven environments.
Knowledge of risk management, data governance, or information security practices.
Relevant certifications in Business Analysis, Systems Analysis, or ISO 27001 (advantageous).

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