Accommodation Assistant

Newtown Park Hotel Wexford, Neville Park Hotel Group

When you joinNewtown Park Hotel, you're not just starting a job, you're embarking on a career where your contributions truly matter. We pride ourselves on delivering excellence at every level. From our front desk to our kitchens, from housekeeping to management, we strive to exceed expectations for our guests and one another.

POSITION: Accommodation Assistant

Our Values guide everything we do:

What Guides Us Each Day and at the core of everything we do is:

Care – We look after our guests and one another with kindness and respect.
Always Getting Better – We learn, grow, and challenge ourselves to improve.
Doing the Right Thing – We act with honesty and integrity, even when no one is watching.

Energy & Drive – We bring positivity and purpose to every shift.

As an Accommodation Assistant, you play a vital role in delivering a safe, welcoming, and sparkling-clean environment that supports the comfort and wellbeing of our guests.

Purpose of the role:

To maintain the highest standard of cleanliness, presentation, and hygiene in all areas of the hotel — from guest bedrooms to public spaces — ensuring a comfortable and memorable experience for every guest.

Key Responsibilities:

Care – Making our guests feel at home

- Clean assigned guest bedrooms, bathrooms, balconies, corridors, and public/leisure areas to the highest standards.
- Restock bedroom and bathroom supplies as needed, ensuring all amenities are available and presented beautifully.
- Provide turndown and VIP services when required, showing special attention to detail.
- Ensure the prompt and accurate collection, charging, and return of guest laundry.
- Always respond to guest needs with warmth, professionalism, and genuine care.

Always Getting Better – Taking pride in standards

- Participate in daily '15-minute' standards training and all scheduled training sessions.
- Follow cleaning programmes and departmental SOPs precisely to maintain quality.
- Keep linen rooms, service trolleys, and storage areas clean, organised, and well-stocked.
- Regularly clean public toilets and sign bathroom checklists hourly.
- Proactively report any maintenance issues or guest feedback for follow-up.

Doing the Right Thing – Acting with integrity

- Present for duty in full uniform, including name badge, and maintain high personal hygiene.
- Record and return all lost property in line with the department's procedures.
- Follow all key handling and security policies.
- Return master keys at the end of each shift and ensure all equipment is cleaned and stored appropriately.
- Comply with the hotel's staff handbook and uphold policies at all times.

Energy and Drive – Supporting the team and stepping up

- Assist with meeting room setup and service when needed.
- Ensure guest areas and corridors are clutter-free, vacuumed, and spotless.
- Take responsibility for the back-of-house cleanliness, including staff changing areas and canteen.
- Promote hotel services and facilities confidently when interacting with guests.
- Support colleagues and managers by communicating openly and working with a "can-do" attitude.

FLEXIBILITY & TEAMWORK

We believe that teamwork and flexibility are key to our success. You may be required to:

- Support other departments as business levels require.
- Adjust your shift or duties to meet guest and hotel needs.
- Embrace opportunities to grow your skills and support your colleagues across the hotel.

This role is perfect for someone who takes pride in their work, loves being part of a team, and brings positivity and passion to each day. If you care deeply, work hard, and want to grow with a team that supports you — this is the role for you.

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