Customer Complaints Specialist D22
1 week ago
Our client is based in Dublin 22 and is currently recruiting for an experienced Customer Relations Agent to join their Customer Relations Team.
This is a 12 month contract role (initially) and salary is €35K. Benefits include on-site gym and subsidised canteen.
DUTIES OF THE ROLE:
- Handle Call Centre Calls and be the primary point of contact for inbound communication from customers.
- Take ownership of issues and resolve them efficiently.
- Ensure effective communication flow between internal departments and the customer.
- Monitor Customer Satisfaction levels.
- Provide general administrative support to other team members.
THE IDEAL CANDIDATE:
- Organised with the ability to multitask.
- Customer focused.
- Able to work on own initiative.
- Excellent Word & Excel knowledge.
- 1-2 years previous customer relations experience.
- Experience in the motor industry (NOT ESSENTIAL).
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