Operational Risk Analyst

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Role Purpose
The Operational Risk Analyst is responsible for identifying, assessing and monitoring operational risks across the business. This includes supporting the operational risk management framework, analysing incidents, enhancing business resilience, and drafting and reviewing operational risk policies to ensure alignment with business operations and regulatory expectations.

Key Responsibilities
We are seeking a highly motivated and detail-oriented individual with experience in managing risks, controls, and/or compliance obligations in the financial industry, including managing or supporting any of the following:

Experience in managing risks, controls, and/or compliance obligations, in the financial industry including managing or supporting any of the following:

The identification, assessment, control, and response to risks;

Execution of risk response plans, including the development, prioritization, and communication of; Driving adherence to risk and compliance policies and procedures;

Monitoring key risks and identifying emerging risks; and

Navigating within three lines of defence model to address risk matters.

Contribute to risk assessments, policies, and continuous improvement efforts.

Promote a risk-conscious culture through awareness initiatives and targeted training.

You will act as the central point of coordination for risk reporting, policy governance, audit support, and cross-functional control implementation, working closely with internal stakeholders, regulators, and third-party partners.

Key Skills and Competencies

Strong analytical skills with the ability to interpret operational risk data and incident trends.

Proficient in Microsoft Office Suite, particularly Excel, PowerPoint and Word.

Clear and structured communication skills, both written and verbal, with the ability to translate operational risk concepts for varied audiences.

Confident in leading or facilitating cross-functional workshops and risk assessments.

High attention to detail, particularly in documenting risk policies, registers and incident records.

Effective time management with the ability to balance multiple deliverables and meet deadlines.

Outcome-oriented, with a focus on embedding sustainable risk improvements.

Strong stakeholder engagement skills with the ability to work across diverse functions.

Comfortable taking ownership of workstreams and following through on actions.

Experience supporting internal and external audits, certifications, or regulatory enquiries.

Knowledge of operational risk frameworks, incident response and risk control self-assessment (RCSA) processes.

Familiarity with GRC platforms and risk register tools.

Experience working in regulated financial services environments (e.g. CBI, FCA) is essential.

Measures of Success

Operational risk policies and procedures drafted and maintained to a high standard, reviewed and understood across relevant functions.

Regular and meaningful engagement with business functions to identify, assess and own their operational risks.

Accurate and timely recording of operational risk events, with clear root cause analysis and remediation tracking.

Improved awareness and understanding of operational risk through workshops, guidance materials, or facilitated assessments.

Effective support of business continuity and operational resilience initiatives, aligned with regulatory and internal expectations.

Qualifications

Minimum 3 years' experience in operational risk, enterprise risk with operational focus, or business resilience.

Advanced degree in a relevant field (e.g. risk, operations, business) is desirable.

Professional certification in risk management, operational risk or internal controls (e.g. ORMF, IRM, ICA, IOB) is desirable.

Experience working in remote or hybrid environments is desirable.

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