Cloud Support Engineer

3 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2869832 | Amazon Web Services EMEA SARL (Irish Branch)

Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Cloud Support Engineer는 한국 뿐만 아니라 전 세계 톱 엔지니어들과 협력하면서 AWS가 제공하는 다양한 클라우드 서비스에 대한 기술지원을 제공하기 위해 네트워크에서 OS, 애플리케이션 수준까지 다양한 레이어에서의 경험을 집중적으로 쌓을 수 있습니다. 또한 AWS의 환경을 자유롭게 이용하여 다양한 검증과 기술 향상에 도움이 됩니다. 결과적으로 Full Stack Engineer로 크게 성장을 기대할 수 있는 매력적인 포지션입니다. AWS의 최신 기술을 습득하는 한편, AWS는 전 세계 첨단 기업으로부터 이용되고 있기 때문에 고객지원을 통해 클라우드의 선진 사례를 접할 기회도 많습니다. 그리고 엔지니어로서 이러한 고객들의 성공에 기여하는 기쁨을 느끼실 수 있습니다. AWS는 클라우드라는 IT 업계의 큰 변혁에 직접적으로 관여하고 사회 공헌에 기여하실 여러분을 기다립니다

Key job responsibilities

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

1. Respond to customer's technical inquiries via phone, chat and email
2. Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
3. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

Cloud Support Engineer (CSE) 는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다.

1. AWS의 최첨단 기술 습득 및 활용
2. 이슈 발생 시 Case를 통한 고객 지원
3. 고객 개별 요구에 대하여 상황에 맞는 적절한 해결책을 제공하기 위한 Trouble Shooting 업무
4. 전세계 최고 엔지니어들과의 교류
5. AWS의 개발팀, Technical Account Manager 및 Solutions Architect와 협업하여 고객의 문제 해결을 지원
6. 고객을 위한 AWS 서비스 개선사항에 대해 사내 AWS 팀에 피드백 제공
7. 지원 관련 프로세스 및 고객의 기술지원 경험을 개선하는 프로젝트 추진
8. AWS의 고객 커뮤니티에 Tutorial 및 기술 관련 기사 투고
9. 여러 AWS 서비스에 걸친 매우 복잡하고 중요한 고객문제에 대한 대응

Profile division

Support team will allocate the candidate to the most appropriate profile based on their skills, interest. New joiner can learn various tech knowledge and skills through onboarding process.

채용 프로세스를 통해 후보자님의 기술적 스킬, 흥미를 파악하고 당사의 비즈니스 상황을 함께 고려하여 가장 적합하다고 판단되는 profile로 배정해드립니다. 합격 후에는 On-Boarding을 통해 배정받은 분야를 비롯하여 다양한 기술 분야의 지식과 스킬을 학습하실 수 있습니다.

Profile list

1. Computing (Linux/Windows)
2. Networking, Security
3. Storage & Contents Delivery Network
4. Deployment
5. Developer & Mobile Services (Serverless, Web Mobile, IoT)
6. Database, Analytics, Big Data

A day in the life

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Bachelor's degree in computer science or equivalent

PREFERRED QUALIFICATIONS

- Experience in customer service or technical support

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: November 8, 2024 (Updated 3 days ago)

Posted: January 9, 2025 (Updated 3 days ago)

Posted: July 2, 2024 (Updated 3 days ago)

Posted: January 9, 2025 (Updated 3 days ago)

Posted: December 2, 2024 (Updated 3 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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