Cloud Support Engineer

3 days ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2898027 | Amazon Web Services Korea LLC

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

The Cloud Support Security Engineer role supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities

1. First and foremost this is a customer support role in the Cloud.
2. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
3. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
4. Career development: We promote advancement opportunities across the organization to help you meet your career goals.
5. Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.

BASIC QUALIFICATIONS

- Experience working with Hardware Security Models.
- Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML
- Federated Identity, RBAC, authentication & authorization solution, etc.
- Understanding of secure-cloud configuration, (CloudTrail, AWS Config, etc), cloud-security technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM).
- Configuration management (e.g., Puppet, Chef, Ansible, CloudFormation, etc.)
- Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more.
- Impeccable communication skills to successfully engage with customers.
- Troubleshooting skills at many levels of complexity.
- 3+ year's experience in a relevant technical position.

PREFERRED QUALIFICATIONS

- One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc.
- Previous experience in a support role with proven customer satisfaction.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr

  • Cloud Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Damson Cloud Full time

    Title: Cloud EngineerRemote status: Fully Remote (In Ireland)Annual Salary range: €50,000 - €55,000Department: Operations/Technical TeamEmployment Type: Full-TimeCompany OverviewDamson Cloud is a Google Cloud Premier Partner in Ireland. With over 22+ years of experience in the IT industry we focus on helping organisations leverage the value of Google...

  • Staff Engineer, Cloud Provider Import

    2 weeks ago

    Dublin, Dublin City, Ireland Cloud Cover LLC Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Cloud Infrastructure Specialist

    2 days ago

    Dublin, Dublin City, Ireland Regal Cloud Full time

    Job Description:We are seeking a highly skilled specialist with expertise in VxRail to support a customer engagement in Regal Cloud. The selected candidate will work onsite, providing hands-on training and guidance to the customer's SysAdmin engineers while ensuring the platform is optimised, secure, and maintained to the highest standards.

  • Cloud Solution Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Taiga Cloud Limited Full time

    Cloud Solution Architect Platform (m/f/d)As the AI Cloud Solution Architect – Platform, you will play a critical role in shaping and implementing the platform architecture that powers our AI cloud solutions. Your role is to secure and win customers' technical decision and empower them to utilize our technology. You will collaborate with clients, early in...

  • Cloud Support Engineer

    3 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    Amazon Web Services is a leader in cloud computing, offering a robust suite of products and services to power businesses.We're seeking a skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you'll act as the 'Cloud Ambassador' across all AWS cloud products, arming our customers with the tools and tactics they need to get the most out...

  • Cloud Data Specialist Lead

    2 days ago

    Dublin, Dublin City, Ireland Focus Cloud Group Full time

    Job Title: Cloud Data Specialist LeadAbout UsFundamental to our success at Focus Cloud Group is our commitment to innovation and excellence. We aim to provide cutting-edge solutions that drive business growth and deliver exceptional results. Our team of experts works collaboratively to push boundaries and explore new possibilities.Role SummaryWe are seeking...

  • Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Cloud Support Engineer

    2 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2901205 | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    6 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job OverviewAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About the RoleWe're looking for a...

  • Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.DESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2901205 | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    5 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2901205 | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    2 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2898027 | Amazon Web Services Korea LLCAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features...

  • Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Cloud Support Engineer - DynamoDB and Language (DBL)DESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2901205 | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    17 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide...

  • Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2901205 | Amazon Web Services EMEA SARL (Irish Branch)As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Cloud Support Engineer - DynamoDB and Language (DBL), DynamoDB and LanguageJob ID: 2902233 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers...

  • Cloud Support Engineer

    3 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Cloud Support Engineer - DynamoDB and Language (DBL), DynamoDB and LanguageJob ID: 2902233 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers...

  • Cloud Support Engineer

    4 days ago

    Dublin, Dublin City, Ireland Engineeringuk Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...