Cloud Support Engineer
1 day ago
Job Overview
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the Role
We're looking for a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key Responsibilities
- Solve customer cases through various contact channels including telephone, email, and web/live chat.
- Apply advanced troubleshooting techniques to provide tailored solutions for customers.
- C coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
Requirements
- Bachelor's degree OR equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration).
- Proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, etc).
- Troubleshooting Linux OS and package management.
- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
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