Cloud Support Engineer

1 day ago


Dublin, Dublin City, Ireland Amazon Full time

Job Overview

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

About the Role

We're looking for a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Key Responsibilities

  • Solve customer cases through various contact channels including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to provide tailored solutions for customers.
  • C coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

Requirements

  • Bachelor's degree OR equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration).
  • Proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, etc).
  • Troubleshooting Linux OS and package management.
  • Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.

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