Field Service Engineer

Overview

Are you a professional seeking a new challenge in a dynamic and fast developing business? By joining us in Cork or Dublin (Ireland) as Field Service Engineer you will become part of the Systems and Solutions Team.

Working alongside the Team Leader Life Cycle Services, you will support engineering efforts for Emerson solutions, specifically DeltaV, covering automation hardware, maintenance, diagnostics, setup, commissioning, and project execution. Act as the main point of contact for customers, delivering technical support, coordinating service contracts and projects, and advising on maintenance and configuration improvements to enhance performance and satisfaction.

Let’s Go, together We offer a dynamic environment where individual contributions and inventions are valued and provide opportunities for training and self-development.

Responsibilities

- Deliver advanced maintenance and technical support tailored to customer needs, ensuring reliable system performance.
- Recommend product enhancements, system upgrades and health checks to optimize customer operations.
- Resolve complex technical issues, collaborating with Emerson Customer Support and Product Engineering when needed.
- Work closely with a team of skilled service engineers on maintenance activities and service projects.
- Provide hands-on customer training on the application, operation and maintenance of Emerson’s products.
- Identify new service and product opportunities, contributing to business growth and customer success.
- Support commissioning, start-up and service promotions in coordination with the sales team.
- Visit customer locations as required, taking part in on-call schedules and verifying all documentation and reports adhere to Emerson’s quality guidelines.

Who You Are

You have a strong instinct to act, adjust easily, and show resilience, taking responsibility for challenges and driving initiatives with courage. You communicate effectively, are customer-focused, and proactively align service activities with expectations. You solve complex problems and drive continuous improvement to enhance products, services, and customer satisfaction.

For This Role, You Will Need

- Hold an Associate-level certification for all services performed on site, and a Professional-level certification in at least one area of expertise.
- Understanding of DCS and PLC systems, such as Emerson’s DeltaV or equivalent experience, coupled with knowledge of cGMP requirements.
- In-depth knowledge and experience of automation and control systems within pharmaceutical process plants, typically with around four years’ experience in related areas.
- This role focuses on products and services in customer plants. Travel to these sites and international locations for trainings is required as needed as well as on-call duties.
- IE/EU/UK Driver’s License essential.

Preferred Qualifications that Set You Apart

- Previous experience with DeltaV or other Emerson’s systems
- Matrix organization experience

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Benefits

- Flexible and diverse working environment combining time in the office, from home, and at customer sites
- 24/7 company car
- Pension scheme with employer contribution
- Comprehensive health and life insurance
- Sickness benefit
- 25 days annual leave plus 10 public holidays
- Opportunities for professional development, training, and career growth

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