Front Line Support

6 days ago


Dublin, Ireland CPL Full time

- Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets
- Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
- Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
- Exchange online (Mailbox creation, management, migration, mail-flow etc.)
- Basic knowledge in Networking (TCP/IP, DNS)
- Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
- Preferably with a college degree in Hospitality Management, or equivalent
- With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
- Fluent in reading, writing and spoken English language skills.
- Fluent in reading, writing and spoken English language skills.
- Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.



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