[Urgent] Information Systems Technical Manager

Information Systems Technical Manager
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About Kingspan Data Solutions
At Kingspan Data Solutions we are passionate about everything we do. As part of the Kingspan Group, a global plc, the Data Solutions division has been recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors for over 60 years. With revenues of over €500m and growing, Kingspan Data Solutions plays a pivotal role in offering expertise in cutting edge design engineering, working collaboratively with clients as a trusted partner. As a market leader within our industry Kingspan Data Solutions continues to grow and expand, operating 12 manufacturing sites across the US, Europe, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Kingspan's world class standards. In keeping with our Planet Passionate sustainability strategy, our mission is to accelerate a net zero emissions future built environment with the wellbeing of people and planet at its heart.

About The Role
The IS Technical Manager will manage Technical Support teams covering EMEA to ensure high-level infrastructure and end user support is given to the business. Working with a global team and reporting to Global IS Manager this role will improve and grow our IS capabilities as our business expands and have responsibility for delivery of Technical projects.

Key Responsibilities

Managing hardware and software installations and upgrades.

Maintaining information systems by planning, monitoring, and coordinating employees.

Assessing information systems results by auditing their application and results.

Participating in planning and designing technologies to meet the growing needs of the business.

Safeguarding assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

Maintaining a safe and healthy working environment by ensuring that staff comply with organisational policies.

Being a mentor and escalation point for technical questions/solutions for the IS team.

Managing the support team with performance reviews and any disciplinary matters.

Implement local policies and procedures, ensuring adherence to control measures specified in the Group-led Kingspan IT Manual.

Supporting other projects/works and various parts of the business as required.

Managing the delivery of new and updated IS systems ensuring documentation and processes are followed in compliance with the Kingspan IT Manual.

Managing change to IS systems and infrastructure through the divisional change management process.

Managing the technical delivery of IS projects and acquisitions.

Manage and Report performance on IS Service Desk KPIs in line with the agreed SLA.

Being flexible with travel requirements to support the divisional scope.

Liaising with other departments to ensure communication across all sites remain consistent and up to date.

Compliance

Adhere to the Company's compliance obligations, policies, processes, and procedures.

Report compliance concerns, issues, and failures.

Participate in training as required.

Qualifications, Experience & Skills

Comfortable managing and leading a team.

Proficient in IT systems terminology.

A working knowledge of Microsoft Azure

A working knowledge of Cisco Meraki switch and Wi‑Fi technologies

Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.

Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.

Must demonstrate a good attitude to work and be flexible to challenges and changes.

Strong communication and interpersonal skills, adapting approach, when necessary, to communicate with stakeholders at all levels.

Visit our website here for insights into life at Kingspan Data Solutions.

Kingspan is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to make a difference through exceptional solutions.

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