▷ Urgent Search Customer Care Executive

17 hours ago


Dublin, Ireland Frylite Group Ltd. Full time

Frylite Solutions are currently recruiting for a Customer Care Executive to join the Team.

Frylite Solutions are a Keep Well Accredited Company and voted a Deloitte Best Managed Company .

Hours of Work:

37.5 Hours Per Week Monday-Friday.

Key Job Duties & Responsibilities:

- Handle and action customer inbound calls and email queries
- Responding to all queries within agreed SLA (service level agreement)
- Escalate any customer issues to the Customer Care Team Leader
- Liaising with Commercial, Distribution and Credit Control Departments
- Logging call information on all internal systems including CRM
- Customer data entry and maintenance on all internal systems
- Supplier Portal management (eg Procure Wizard)
- Customer Portal management – registrations and support
- Customer reporting support

Essential Criteria

- Minimum one year’s customer service experience
- A ‘can do’ attitude and will thrive in a fast paced environment
- Microsoft skills especially Excel
- Ability to work on own initiative
- Strong communication Skills
- Excellent organisational Skills

Desirable Criteria

- Sage CRM experience

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