Customer Care Representative
2 weeks ago
For nearly 75 years, Charles River employees have worked together to assist in the discovery, development, and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales, or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can, and contributing every day to the high performance of the Customer Care team. Our standards and expectations are high, and so taking the initiative and using your previous experience in this position is crucial. The role is varied, and so good training and support will be given to make sure you are comfortable in your role.
Essential Duties and Responsibilities
- Interacting with internal and external customers daily by email, phone, teams, etc.
- Account creation and update
- Assist customers and Sales:
- Ordering and invoicing
- Creation of customer’s account
- Requests on invoices
- Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
- Ensuring that company operating procedures, guidelines, and policies are always followed
- Attention to detail is hugely important.
- Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
- Building relationships both cross-functionally and directly with customers to ensure customers receive their order on time, in full, and as requested.
- Work with the rest of the Customer Service team to effectively manage the day-to-day activities – e.g. Service Cloud
- Perform all other related duties as assigned.
Job Qualifications
- Established track record of providing excellent Customer Care and Support Services within a manufacturing or technical environment.
- Strong Communication skills: both written and verbal underpinned by attentive listening.
- Able to establish good stakeholder engagement at all levels in person, video call, email, and telephone.
- Able to evidence effective problem solving and conflict resolution.
- Excellent planning and organisational ability.
- Proficient in utilisation of various IT systems and programs.
- Team player and collaborator.
- High levels of numeracy.
- Flexible attitude to working patterns.
- Additional languages a bonus.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection, and microbial identification products and services that is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making, and improve operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies, and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science, and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.
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