▷ Immediate Start: Customer Care Representative

5 days ago


Dublin, Ireland Capaciteam Limited Full time

Job description Our client is a leading environmental services company dedicated to driving sustainable practices and delivering innovative solutions to environmental challenges. With a mission to create a greener future, partners with organizations to implement eco-friendly strategies and services that achieve measurable results. They are now recruiting an experienced Customer Care Representative to help the business on this journey. Key Responsibilities: Customer Interaction: Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback promptly and effectively. Issue Resolution: Handle complex customer issues and complaints, coordinating with various departments to ensure timely and satisfactory resolutions. Relationship Management: Build and maintain strong relationships with internal & external customers, understanding their needs and ensuring their satisfaction. Communication: Facilitate clear and effective communication between customers and internal teams, ensuring that customer requirements are understood and met. Reporting: Monitor and report on customer service metrics, identifying trends and areas for improvement. Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance efficiency and customer satisfaction. Skills: Exceptional communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Ability to manage multiple tasks in a fast-paced environment. Proficiency in customer relationship management (CRM) software. Experience:Proven experience in a customer-facing role, or call centre



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