Account Manager

4 weeks ago

Dublin, Ireland CPL Full time

Account Manager (German Speaking)

? Hybrid – Dublin 15

? €50,000 per annum

? 11-Month Contract

About the Role

As a German-speaking Account Manager (Enterprise Service Manager), you will play a key role in ensuring exceptional service delivery and operational excellence for enterprise clients. Beyond resolving issues, you will help customers maximize the value of the company’s products and services — acting as their advocate and trusted advisor.

You’ll be part of a high-performing, agile, and collaborative team that works closely with Enterprise Sales and other cross-functional departments. We value innovation, commitment, teamwork, and a positive, engaging work culture.

Key Responsibilities

- Deliver general account services (e.g. account configuration, transaction support, and case resolution)
- Educate enterprise merchants on product functionality and operational best practices
- Drive improvements in key service metrics including SLAs, ticket resolution, and customer satisfaction
- Manage compliance and regulatory documentation (e.g. PCI DSS compliance)
- Investigate and resolve merchant disputes, ensuring accurate documentation and communication
- Monitor and manage completion of lower-complexity service requests
- Drive resolution of high-complexity service issues by coordinating with internal teams:
- Account Managers, Technical Support, Customer Service, Pricing Operations, Finance, Risk, and Engineering

What We're Looking For

- 2–3 years’ experience in Customer Service, Merchant Support, Account Management, or Customer Success
- Strong communication and stakeholder management skills — with the ability to influence across teams
- Proven ability to deliver customer-focused solutions
- Ability to work effectively in a fast-paced environment and resolve complex issues with persistence
- Experience with Salesforce or other CRM platforms (preferred)
- Fluent German speaker (written and spoken)
- Experience in the payments or fintech industry is a plus
- University degree is an advantage, but not required

Top Technical/Hard Skills

- Salesforce (preferred)
- Ticketing & case management tools
- Compliance and risk documentation
- Account configuration
- Client communication & reporting

This is a great opportunity to join a high-impact team supporting enterprise-level customers across the DACH region. You'll play a central role in enhancing customer satisfaction, streamlining service delivery, and driving operational improvements.

? Apply now to make your impact in a dynamic, customer-focused environment.

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