IT Administrator

Company description: MM Group is a global leader in consumer packaging, enabling people to live a better life on a better planet. MM promotes sustainable development through innovative, recyclable packaging and paper products. This is a new role that has been created to provide support on a range of IT equipment, software and hardware for our sites in UK & IRE. You will be a resourceful and proactive IT Administrator who will look after all aspects of IT for our production facility and offices in Dublin and Cork. Key Responsibilities Support from Central IT and the Corporate Call Centre, the role will be expected to support all Company owned technology including desktops, laptops, local servers, printers, software and mobile devices, provide 1st and 2nd level end user support. Monitor and respond to the IT Support Ticket stream raised by the Corporate Call Centre, prioritising appropriately, resolving in a timely manner or escalating as necessary whilst overseeing the resolution and keeping users updated Provide advice and guidance to users on the use of IT systems and software, translating technical information into easily understood language Provide IT training to the business according to Central IT guidelines Install, test, and configure appropriate hardware, software and functions according to specifications and directives from Central IT Maintain general tidiness of the IT workplace in the interests of health and safety Promote IT best practice and security awareness Set up new starters and configure & issue IT equipment Maintain asset registers for all IT Assets Manage return of IT equipment and IT asset disposal Be accountable and responsible for the analysis of alerts and defining corrective actions, including investigation and diagnosis of incidents, finding root cause or forwarding to third party support or Central IT Be responsible for the documentation of local infrastructure and local business applications Contribute to group-wide Central IT projects as appropriate at both local site and other regional sites Provide IT support for any internal or external events including setting up and testing equipment Be responsible for the rollout of new location infrastructure including servers, endpoints, network infrastructure and peripherals and the retirement of same Technical administration of Microsoft end user/Modern Workplace technologies including: Windows desktop and server (AD, DNS, DHCP), MS Office desktop apps, Office365. Oversee server room ensuring a stable environment sufficiently resourced, tidy and accessible Be accountable for maintaining local business applications (e.g. Database reorganisation, patch management, backup, etc.) Be accountable for the execution of security policies and site compliance with MM guidelines Grant access to IT facilities and maintain the stock of IT equipment Ensure, measure and increase customer (i.e. user) satisfaction Support the IT Infrastructure budget process for the site Skills: IT Technician experience Diagnostic and problem-solving skills SAP MS Office Servers Endpoints Network infrastructure Benefits: Pension EAP Programme Flexibility Development Continuous Learning