Customer Service Specialist –Dutch Speaker – Galway

Overview Customer Service Specialist – Dutch Speaker – Galway – Hybrid. My client, a Galway City based global operational hub, seeks to hire a Dutch Customer Service specialist initially on a 12 month contract basis with a view to extension. You will be the first point of contact to support customers and key distributors across Europe. You will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers. This role will report to the Customer Services Team Lead, and you will be part of the European Domestic Customer Services team on the French & Dutch speaking team. The successful candidate will be fluent in Dutch.
Responsibilities Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, and courteous manner.
Review and maintain customers open orders on a daily basis.
Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments to resolve customer queries.
Resolve e-mail, fax and telephone inquiries and liaise directly with customers on topics such as pricing, inventory availability, terms, delivery, or general questions.
Collaborate with other departments to ensure accuracy of data maintained on SAP.
Keep customer account changes up to date and communicated to the commercial sales team.
Stay up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of excellent customer service.
Communicate regularly with your Team Lead about changes, issues, and potential concerns with any customer accounts.
Support continuous improvement and share ideas to drive improvements.
Work with the central warehouse or supply chain team regarding inventory, escalations, and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
Develop and maintain productive relationships with customers and internal colleagues.
Comply with and execute applicable Quality Management System (QMS) processes to support excellent customer experience.
Perform duties in alignment with company policies and procedures and contribute to the development and effectiveness of applicable quality processes as per ISO, FDA, and other regulatory agencies.
Demonstrate professional behaviour with internal and external business associates and understand the quality implications of job performance.
Perform other duties and projects as assigned.
Requirements Fluency in Dutch required.
Truly customer focused; self-starter with initiative.
Professional attitude; interactive and engaging.
Multitasker with excellent time management skills; adaptable and flexible.
Ability to deal with changing priorities; eagerness to learn.
Problem solving; experience dealing with ambiguity; creative thinker.
Drive for results; excellent verbal and written communications; team player.
Proficient in MS Office (Word, Excel, Outlook) and comfortable with IT systems; strong computer navigation and typing skills.
Attention to detail; capable of investigating and resolving complex issues; effective collaboration with others; professional email etiquette.
Ability to work independently and in a team; works effectively in a fast-paced environment with changing priorities.
SAP or other ERP system experience is a significant advantage.
Previous customer service experience desired, preferably in healthcare, but not essential.
For more information, please contact [email protected]

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