Incident Coordinator, Ireland – Chinese Speaker

3 days ago

Galway, Ireland CyberScout Full time

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Incident Coordinator, Ireland – Chinese Speaker, Galway col-narrow-left
Client: CyberScout
Location: Galway, Ireland
Job Category: Other
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EU work permit required: Yes
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Job Reference: d1b320e18956
Job Views: 4
Posted: 01.06.2025
Expiry Date: 16.07.2025
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Job Description: CyberScout Ventures Limited (Sontiq) is seeking an Incident Coordinator who is fluent in Chinese. You will be responsible for working closely with consumer and breach clients, providing Personal and Commercial Cyber Security assistance .
Responsibilities
Personal and Commercial Cyber Security Assistance:
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Administrative :
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Qualifications
Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
Results driven and customer focused
Team player; collaborative work style is vital as is in keeping with companywide ethos.
Location : Galway, County Galway, Ireland

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