Junior Success Manager

2 days ago

Cork, Ireland Incognito Software Systems Inc Full time

Job Summary:

As Junior Success Manager at ClickDimensions, you will be responsible for managing client accounts to ensure our customers achieve their desired outcomes through the effective use of our products. Your highly organized and detail-oriented approach to work will build strong customer loyalty and drive business growth. This position offers a hybrid work model, combining remote work with regular in-office days at our Cork office.

Job Description:

Junior Success Manager

WHO WE ARE

Are you passionate about marketing, technology, and helping businesses connect with the right people at the right time? ClickDimensions exists to make revenue technology simple, affordable, and accessible so every company can drive growth through better customer engagement.

WHAT WE ARE LOOKING FOR

As Junior Success Manager at ClickDimensions, you will be responsible for managing client accounts to ensure our customers achieve their desired outcomes through the effective use of our products. Your highly organized and detail-oriented approach to work will build strong customer loyalty and drive business growth. This position offers a hybrid work model, combining remote work with regular in-office days at our Cork office.

YOUR DAY TO DAY

- Manage and maintain client accounts, ensuring all information is accurate and up-to-date.
- Execute upon our account administration strategy that aligns with ClickDimensions' business objectives.
- Serve as first line contact for clients, addressing or routing inquiries to ensure prompt and efficient resolution.
- Collaborate with sales and success teams to ensure product and service adoption, and retention of customers.
- Monitor customer health: process customer renewals, identify and escalate at-risk accounts, and identify and execute cross-sell/upsell opportunities.
- Accurately input and update client information in our systems.
- Coordinate with various departments to ensure client needs are met and services are delivered effectively.
- Develop and maintain expert-level knowledge of ClickDimensions products and services.

WHAT YOU BRING TO CLICKDIMENSIONS

- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Strong organizational, time management skills, and problem-solving skills.
- Proficiency in MS Office Suite.
- Excellent attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Customer-focused mindset.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
- Experience with customer success software and CRM platforms desired (e.g., Churnzero, Microsoft Dynamics).
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Passion for helping customers succeed and a relentless focus on driving customer outcomes.

LOCATION

Hybrid – Cork Office

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

Worker Type:

Regular

Number of Openings Available: 1

About Us

Click is the only complete marketing technology solution that is natively integrated with Microsoft Dynamics CRM. Our top-rated marketing automation platform and communication tools create a unified and seamless user experience, ensuring your Sales, Marketing, and IT teams are fully aligned and able to work together easily and productively.

Providing email, marketing automation, journey builders, web intelligence, lead scoring, web forms, landing pages, SMS messaging, event management, surveys, social media tools, and much more, Click offers a comprehensive solution that meets the needs of businesses and organizations of all sizes.

Click – Built to Grow your Business.

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