Client Care Manager
3 weeks ago
Skills and attributes
- Employee Management
Description
Job DESCRIPTION
Client Care Manager is a senior management position that reports directly to the board of directors.
Key Role:
1. To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.
2. Effective reporting and communication with service users, family members, PHNs, HSE, other agencies, company directors and shareholders.
3. To manage the day to day co-ordination of Contact Care service provision and act as the person in charge for co-ordinating clients, client coordinators, community supervisors, roster administrators and care staff.
4. Hold responsibility and authority over provision of homecare services, clinical staff, social care staff and rostering in Contact Care.
5. Work in partnership with the operations department/operations manager/operations director/HR to manage staff relations and service co-ordination.
6. Work in partnership with the finance department to help set out budgets, forecasts and payments and expenses.
7. To co-ordinate relevant team members to provide all relevant information and leaflets to prospective new service users and visit them in their home for a discussion.
8. Coordinate assessments of the service users' needs prior to commencement of the service. To decide and assess whether Contact Care can meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the service user or service user's family if not in receipt of HSE assistance.
9. To ensure that each new service user receives a written copy of the terms and conditions of engagement and ensure that each new service user and where appropriate their representative or carer understands them.
10. To investigate complaints, take appropriate action and report to Contact Care Clinical Director.
11. To liaise with and co-operate with any home healthcare inspectorate and provide feedback and report on the same.
12. To play a supportive role in the provision of home healthcare within a geographical community identified providing rostered on call and emergency response as required.
13. To undertake any other duties consistent with the objectives of the business as determined from time to time by the Clinical Director or Board of Directors.
14. To work as part of a multidisciplinary team within Contact Care in the delivery of care services to the clients as set out in the organizations policies and procedures.
15. To present and contribute at the weekly/monthly management meetings as required and any other relevant meetings.
16. Actively take part in clinical governance, undertaking audits and quality assurance, prepare reports for committee meetings.
17. Lead and manage clinical and service staff to meet quality objectives.
18. Lead and manage the team to meet financial targets to maintain and grow the business.
19. Maintain strict confidentiality on operational, financial information shared by directors at all times.
20. Promote and grow a supportive positive culture within the team.
Requirements
1. Social Care Degree, Nursing Degree (or similar)
2. Must possess (within the last 4 years) a minimum of 3 years' management/supervisory experience, including team leadership, business strategy with resource planning and allocation
3. Excellent leadership, communication, and interpersonal skills
4. Good organizational and time management skills
5. Good Business insight
6. Moderate level of IT skills including Microsoft Office Suite
7. Full Irish/EU driver's license
Benefits:
1. Pool car
2. Bonus scheme
3. Flexible Schedules
4. Professional Development + Growth
5. Public Transport Assistance
6. Health Coaching
7. Opportunities for Advancement
8. Company Car
9. Employee Recognition
10. Employee Referral Bonus
11. Learning and development opportunities
12. Annual Tax Saver Travel Scheme
Contact Care is an Equal Opportunity Employer.
#J-18808-Ljbffr
-
Client Care Manager
3 weeks ago
Dublin, Dublin City, Ireland OASIS Group Full timeContact Care is a home grown Irish Company with an experienced caring team of healthcare professionals. We are flexible and forward thinking in our delivery of services and provide care to Older Persons and Young Adults. We are not just another homecare provider. Our company has expanded primarily through its reputation among HSE professionals and voluntary...
-
Care Manager
2 weeks ago
Dublin, Dublin City, Ireland Cuala Senior Care Limited TA Dovida Full timeJoin our team With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year. In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovidas Circle of Care philosophy...
-
Client Care Supervisor
7 days ago
Dublin, Dublin City, Ireland Be Independent Homecare Full timeBe Independent Home Care is a provider of premium Home Care services and we have been voted the 2nd Best Company to work for in Ireland. We believe the quality of our service depends on the happiness and satisfaction of our valued team and so our team always come first.We are currently seeking a full time Care Supervisor for South Dublin. This is a...
-
Client Care Coordinator- Dublin
2 weeks ago
Dublin, Dublin City, Ireland Comfort Keepers Homecare Ireland Full timeJoin Comfort Keepers as a Client Care CoordinatorAre you passionate about making a difference in the lives of others? Do you have excellent organisational and communication skills? We are looking for a dedicated Client Care Coordinator to join our dynamic team in DublinWhat You'll Do:Coordinate and manage client care schedulesCommunicate effectively with...
-
Care Management Specialist
23 hours ago
Dublin, Dublin City, Ireland Stewarts Care Full timeJob DescriptionThe role of Person in Charge encompasses comprehensive management of a Designated Centre, encompassing provision of high-quality, person-centered services to residents and effective management of staff teams and resources.Discharge responsibilities as Person in Charge in accordance with The Health Act (2007) and associated...
-
Blanchardstown - Client Care Coordinator
3 weeks ago
Dublin, Dublin City, Ireland hello AG Full timeBlanchardstown - Client Care CoordinatorAddress: Blanchardstown, Dublin, IrelandCompensation: $30,000.00 - $35,000.00/hourJob DescriptionPlatinum Homecare is the fastest growing homecare company in Ireland, with 10 Regional offices Nationwide.Our Mission is simply to create a more efficient method of providing care to those who need it most.We require an...
-
Client Care Manager 3/2/2025 A
2 weeks ago
Dublin, Dublin City, Ireland OASIS Group Full timeContact Care is a home grown Irish Company with an experienced caring team of healthcare professionals. We are flexible and forward thinking in our delivery of services and provide care to Older Persons and Young Adults. We are not just another homecare provider. Our company has expanded primarily through its reputation among HSE professionals and voluntary...
-
Care Provider
3 hours ago
Dublin, Dublin City, Ireland Bluebird Care Ireland Full timeAbout the Role:We are seeking a skilled and compassionate Care Assistant to join our team at Bluebird Care Ireland.The ideal candidate will have experience in caring for clients in a professional capacity, with a strong focus on delivering exceptional care and support. Key Responsibilities:Delivering high-quality care and support to clients in their...
-
Client Services Coordinator
5 days ago
Dublin, Dublin City, Ireland Bayada Home Health Care Full timeJob Description Position Summary : Provides excellent customer service and delivery of coordination of services through rostering, managing a client caseload, and recruiting responsibilities.The Client Services Coordinator will support office staff in all administrative functions and provide on-call support as necessary.Will be accountable for the following...
-
Client Services Coordinator
5 days ago
Dublin, Dublin City, Ireland Bayada Home Health Care Full timePosition Summary : Provides excellent customer service and delivery of coordination of services through rostering, managing a client caseload, and recruiting responsibilities.The Client Services Coordinator will support office staff in all administrative functions and provide on-call support as necessary.Will be accountable for the following set of...
-
Clinical Care Manager
3 weeks ago
Dublin, Dublin City, Ireland North Dublin Home Care Full timeRole: Clinical Care ManagerJob descriptionWe are looking for a dedicated Clinical Care Manager to lead and deliver person-centred care, ensuring that each service user's preferences, values, and needs are at the heart of everything we do, while adhering to home support best practices.Key Responsibilities:Overseeing the development of Person-Centred Care...
-
Client Care Supervisor- South Dublin
2 hours ago
Dublin, Dublin City, Ireland Comfort Keepers Ireland Full timeJoin Comfort Keepers, Ireland's leading homecare provider as Client Care Supervisor to lead our dedicated team of home support workers, dedicated to delivering high-quality, compassionate care to our clients.We are seeking a motivated and experienced Client Care Supervisor to lead our dedicated team of home support workers in your own dedicated geographic...
-
Health Care Assistant
2 weeks ago
Dublin, Dublin City, Ireland Bluebird Care Dublin West Full timeBluebird Care is looking to expand our dedicated and hard-working team in Blanchardstown. If you have a compassionate heart, a warm smile, and a knack for bringing joy to others, we want you Known as other many titles such as Carer, Home Carer, Community Carer, Care Assistant, and Healthcare Assistant, this role is essential to making a change in lives and...
-
Care Staff
3 weeks ago
Dublin, Dublin City, Ireland Stewarts Care Full timeJob Description Role Purpose The overall role and responsibility of Care Staff is to enhance the lives of the Residents. To this aim Care Staff must work effectively with all staff directly involved with the residents of Stewarts Care. Care Staff are a member of the Resident Services team and deliver support in conjunction with the wider multidisciplinary...
-
Residential Care Specialist
1 day ago
Dublin, Dublin City, Ireland Harmony Care Full timeAbout the RoleWe are seeking a dedicated Residential Care Specialist to join our team at Harmony Care. As a key member of our staff, you will be responsible for providing high-quality care and support to children in our residential services.Care of the ChildrenTo work directly with the children in your care: focusing on developing a therapeutic, professional...
-
Care Staff
7 days ago
Dublin, Dublin City, Ireland Stewarts Care Full timeJob DescriptionRole PurposeThe overall role and responsibility of Care Staff is to enhance the lives of the Residents. To this aim, Care Staff must work effectively with all staff directly involved with the residents of Stewarts Care.Care Staff are a member of the Resident Services team and deliver support in conjunction with the wider multidisciplinary team...
-
Dun Laoghaire Care Assistant
3 hours ago
Dublin, Dublin City, Ireland Bluebird Care Ireland Full timeAbout the Team:We are a close-knit team of experienced care professionals who are passionate about delivering exceptional care and support to our clients.As a Care Assistant with Bluebird Care Ireland, you will become an integral part of our team and contribute to our mission to enhance the lives of our clients and their families.Key Benefits:Opportunities...
-
Client Manager
1 day ago
Dublin, Dublin City, Ireland Reach PLC. Full timeReach PLC is a leading commercial publisher in the UK and Ireland, with a portfolio of iconic media brands. Our goal is to create an environment where everyone feels supported, valued, and able to grow.Job SummaryThe Agency Account Manager role at Reach is a key position that involves building and maintaining relationships with agency partners. You will be...
-
Home Care Coordinator
2 weeks ago
Dublin, Dublin City, Ireland Bluebird Care Dublin West Full timePurpose of role:We are seeking a highly organized and detail-oriented Office Coordination Assistant to aid the day-to-day operations of our office.The ideal candidate will be responsible for ensuring that office functions run smoothly, managing administrative tasks, and supporting all office staff with various operational needs.Key responsibilities:Ensure...
-
Care Team Leader for Vulnerable Clients
23 hours ago
Dublin, Dublin City, Ireland Focus Ireland Full timeAbout the RoleWe are seeking an experienced Social Care professional to join our team as a Care Team Leader.As a key member of our multidisciplinary team, you will be responsible for developing and implementing care plans that cater to the unique needs of each client.Our goal is to provide a safe and nurturing environment where young people can thrive and...
