Client Care Manager 3/2/2025 A
4 weeks ago
Skills and Attributes
- Employee Management
Description
Job DESCRIPTION
Client Care Manager is a senior management position that reports directly to the board of directors.
Key Role:
1. To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.
2. Effective reporting and communication with service users, family members, PHNs, HSE, other agencies, company directors and shareholders.
3. To manage the day to day co-ordination of Contact Care service provision and act as the person in charge for co-ordinating clients, client coordinators, community supervisors, roster administrators and care staff.
4. Hold responsibility and authority over provision of homecare services, clinical staff, social care staff and rostering in Contact Care.
5. Work in partnership with the operations department/ operations manager/ operations director/ HR to manage staff relations and service co-ordination.
6. Work in partnership with the finance department to help set out budgets, forecasts and payments and expenses.
7. To co-ordinate relevant team members to provide all relevant information and leaflets to prospective new service users and visit them in their home for a discussion.
8. Coordinate assessments of the service users' needs prior to commencement of the service. To decide and assess whether Contact Care can meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the service user or service user's family if not in receipt of HSE assistance.
9. To ensure that each new service user receives a written copy of the terms and conditions of engagement and ensure that each new service user and where appropriate their representative or carer understands them.
10. To investigate complaints, take appropriate action and report to Contact Care Clinical Director.
11. To liaise with and co-operate with any home healthcare inspectorate and provide feedback and report on the same.
12. To play a supportive role in the provision of home healthcare within a geographical community identified providing rostered on call and emergency response as required.
13. To undertake any other duties consistent with the objectives of the business as determined from time to time by the Clinical Director or Board of Directors.
14. To work as part of a multidisciplinary team within Contact Care in the delivery of care services to the clients as set out in the organizations policies and procedures.
15. To present and contribute at the weekly / monthly management meetings as required and any other relevant meetings.
16. Actively take part in clinical governance, undertaking audits and quality assurance, prepare reports for committee meetings.
17. Lead and manage clinical and service staff to meet quality objectives.
18. Lead and manage the team to meet financial targets to maintain and grow the business.
19. Maintain strict confidentiality on operational, financial information shared by directors at all times.
20. Promote and grow a supportive positive culture within the team.
Requirements
- Social Care Degree, Nursing Degree (or similar)
- Must possess (within the last 4 years) a minimum of 3 years' management/supervisory experience, including team leadership, business strategy with resource planning and allocation
- Excellent leadership, communication, and interpersonal skills
- Good organizational and time management skills
- Good Business insight
- Moderate level of IT skills including Microsoft Office Suite
- Full Irish/EU driver's license
Benefits
- Pool car
- Bonus scheme
- Flexible Schedules
- Professional Development + Growth
- Public Transport Assistance
- Health Coaching
- Opportunities for Advancement
- Company Car
- Employee Recognition
- Employee Referral Bonus
- Learning and development opportunities
- Annual Tax Saver Travel Scheme
Contact Care is an Equal Opportunity Employer.
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