[Urgent] Associate Customer Support Engineer

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

An Associate Customer Support Engineer at Fivetran is an entry-level position where you’ll serve as the first point of contact for incoming support requests and play a vital part in delivering excellent service to our clients. Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer. You will provide technical support to new and existing customers across the globe, ensuring their continued success.

Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience. Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Dublin, Ireland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

- Diverse REST, SOAP and GraphQL APIs
- BigQuery, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
- Java, SQL, Clojure

What You’ll Do

- Work directly with Fivetran customers via support tickets to solve technical product issues, bugs, and provide technical guidance
- Collaborate with the rest of the support team to ensure the timely resolution of customer-facing incidents.
- Document any known or newly identified solutions in our knowledge base
- Investigate incidents using Fivetran connectors, logs, and internal tools to identify and swiftly report ongoing bugs for developer teams to triage and fix.
- Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
- Participate in technical projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction.
- 0 - 2 years of experience with an undergraduate degree in Computer Sciences
- A team player with a passion for building a positive culture where we leave our ego at the door, with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent written and verbal communication skills in English to foster collaboration with all stakeholders
- A highly curious mind who is looking to learn and build a career in technical support
- Basic understanding of APIs, networking fundamentals and the TCP/IP model
- Solid proficiency in basic DDL and DML SQL querying

Bonus Skills

- Proven experience building or troubleshooting diverse APIs

Perks and Benefits

- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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