Ground Operations Controller

5 days ago


Dublin, Ireland Ryanair Ltd. Full time

Ryanair are currently recruiting for a Ground Operations Controller to join Europe’s Largest Airline
Based in our Head Office in Airside Business Park in Swords, the successful candidate will work in our Operations Control Centre. This is an excellent opportunity to join Europe’s leading airline and to gain experience in a busy working environment.
This is a shift-based position on a rotating ‘4 on / 4 off’ basis and would include night shifts.
New increased pay with a starting package of €36,000 p/a plus an additional €6,000 annual performance-based bonus.
Package increases to €40,000 p/a after 1 year plus €6,000 bonus.

Duties include (but not limited to):

- Being the point of contact and direction to all airports in our network.
- Identification, highlighting and immediate resolution of under-performance by airports in the areas of punctuality, ancillary revenue collection, customer service issues and safety & security.
- Production of timely, accurate and informative reports.
- Co-ordination and control of EU261 Care in case of flight disruptions, providing direction to airports as required.
- Providing support to Customer Services Department and Newskies Helpdesk.
- Perform related ad hoc duties as required.

Requirements

The successful candidate will be self-motivated, enthusiastic, ambitious and flexible and will be able to demonstrate:

- Fluency in English is essential; fluency in other European languages would be an asset.
- Excellent verbal and written communication skills.
- Excellent working knowledge of MS Word & Excel (MS Office and/or ECDL would be an advantage).
- Availability and ability to work shift and weekend cover.
- Knowledge of Ryanair Route Network, Policies & Procedures and Airline Obligations under regulation EU261 2004.
- Previous experience in the airlines industry/operations is required.
- Proven ability to work under pressure.

Benefits:

- Discounted and unlimited travel to over 235 destinations.
- Flexible Benefit allowance – Can be allocated as a mix of the below.
- Matching Employer Pension Contributions.
- Additional Annual Leave – Up to 5 days.
- Tax-Free Gift Voucher (up to €1000).
- Additional Taxable Pay.
- Death in Service Benefit – Up to 2 times of salary.
- Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years).

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