Data Center Operations Engineer, DCO

3 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Data Center Operations Engineer, DCO (Data Center Operations), ICN - DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Data Center Operations team deploys and maintains the servers and infrastructure in our data centers. Amazon uses large-scale, high-density data centers and we support our customers 24x7 all year, so work is by shift, on-call or a combination. The cloud business is continuously growing and offering new features, so our data center infrastructure is always dynamic and expanding.

Key job responsibilities

1. Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
2. Linux server and XEN service virtualization troubleshooting
3. Remediate physical layer outages on both Systems & Network
4. 24x7 On-Call requirements and shift rotations
5. Install & configure racks in-line with internal SLAs
6. Triage & resolve trouble tickets for all devices
7. Physical replacement of server and network devices
8. Define metrics to increase our customer uptime
9. Enforce Amazon's Security Best Practices
10. Interact with third party vendors & contractors
11. Contribute ideas to improve operational efficiency
12. Participate in and deliver on a number of local/regional/global projects
13. Participate in team meetings for metric analysis and project status updates
14. Contribute in building the world's largest Cloud infrastructure

* This role involves covering 24x7 shift rotation

Minimum Requirements

- 3+ years of IT infrastructure experience
- Basic understanding of data center facilities
- Solid Understanding of Linux/Unix Administration and server Hardware Troubleshooting and hands-on experience
- Data center operation experience
- Network certification
- CCENT/CCNA, Network+
- Scripting skills - Bash, Python, Perl, etc.
- Project coordination/management experience
- Bilingual (Korean/English)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

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