Only 24h Left Community Operations Analyst
10 hours ago
Role - Community Operations Analyst - Danish Speakers
Location: Dublin
Contract type: Permanent
Work model: Onsite from the office (Sandyford)
Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am)
*Entry level role
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Community Operations Analyst:
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
- Become and remain knowledgeable about client’s products and community standards.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- Display a strong bias to doing what’s right.
- Investigate and resolve issues that are reported on client’s platform such as requests for account.
- Support and reports of potentially abusive content.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
About you:
- Strong personal resilience with the ability to operate in a pressured and fast paced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions, to solve problems, to work as part of a team and to consistently hit KPIs on time.
- Effective Time management & Prioritization skills.
Essential Requirements:
- Fluent in Danish and English.
- Cultural understanding of the market.
- Experience in working in an office environment is preferable.
- Extremely reliable, consistent, and hard-working
- Passion for ensuring a positive, safe user experience
- Flexible in working in a faced paced environment with different projects to work on.
- Ability to learn new information in a short period of time
- Eligible to work in Ireland full time (Stamp 4, Stamp1-G, or European citizenship)
Benefits and perks:
- Health Insurance
- 25 days Annual Leaves
- Free meals / snacks onsite.
- Extensive Training & Development
- Access to Covalen’s Wellness Programs.
- Tax Saver Travel Card
- Bike to work scheme
What would you bring?As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies. Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated
Equal opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
[...]: raquel-r.lopes@covalensolutions.com
Apply Now or Reach Out for More Information.
#Covalen #BPOjobs #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #Entryleveljobs #dublin #contentmoderation #contentmoderator #irishjobs #workinireland #CplCovalen#Danish #Danishspeaker #CovalenLinkedin
#J-18808-Ljbffr
-
Community Operations Analyst
1 day ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Indonesian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Indosnesian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...
-
(Only 24h Left) Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeWe are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...
-
Only 24h Left! Financial Analyst
24 hours ago
Dublin, Ireland Brightwater Full timeFinancial Analyst About the Role: We are seeking a highly motivated and organized individual to join our Irish business unit as an analyst. In this role, you will provide a range of cross-functional support services, playing a critical role in the efficient and effective running of our commercial finance operations. Key Responsibilities: Manage customer...
-
Technology Analyst
24 hours ago
Dublin, Ireland Eolas Recruitment Full timeOur Dublin based client is looking for a Technology Analyst to join their team on a permanent basis. The role requires expertise with ERP implementations, system integrations and e-commerce platforms. The client offers an excellent salary and benefits package. Key Responsibilities: Lead ERP implementation projects, including requirement gathering, system...
-
Only 24h Left: Deal Operations Analyst
24 hours ago
Dublin, Ireland ServiceNow Full timeWhat you get to do in this role: - Aligned to several EMEA regions and territories, the Deal Operations Analyst will support the forecasting process and advise the sales force in commercial sales transactions. - Attend regional forecast calls and perform and ensure forecast accuracy. - Analyse and review current customer licensing, products and usage and...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Indonesian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Indonesian * We can consider only applicants eligible to work full-time in Ireland. At Covalen, we're not just a business process outsourcing (BPO) service...
-
▷ Only 24h Left! Technical Business Analyst
11 hours ago
Dublin, Ireland UniJobs Full timeTechnical Business Analyst Unijobs on behalf of our public sector client have a requirement for a Technical Business Analyst to join their team. The duration of this post is initially 3 months with a possible extension thereafter. The role is based in Tallaght, Dublin. The working model is on site. Working a 35 hours per week the successful candidate will be...
-
(Only 24h Left) Business SAP analyst
24 hours ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeBusiness Analyst (SAP) Salary: €55,000 -€ 60,000 Location: Dublin Role: My client is looking for an experienced SAP Analyst to enhance business processes, support system improvements, and lead collaborative technical projects. The role involves working with stakeholders to design and implement solutions while managing system integrations and...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Thai Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...
-
3 Days Left! Community Operations Analysts
18 hours ago
Dublin, Ireland Cpl Healthcare Full timeHallo! Do you want to work for a large social media platform? Then this is your opportunity! I'm currently looking for German-speakers Community Operations Analysts to join a team in Dublin. As a Community Operations Analyst, you will be: 1. Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support...
-
Dublin, Ireland CPL Full timeCommunity Operations Analyst We are hiring for multiple markets ; Danish, Finnish, Norwegian, French , Albanian, Serbian Hebrew, Dutch, Thai Training Provided Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms...
-
Community Operations Analyst
1 day ago
Dublin, Ireland CPL Full timeWe are currently hiring for the German speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...
-
Community Operations Analyst
1 day ago
Dublin, Ireland Cpl Healthcare Full timeWe are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeWe are currently hiring for the Hebrew speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Italian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Italian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Albanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Albanian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeCommunity Operations Analyst - Greek Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Greek At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...
-
Community Operations Analyst
4 hours ago
Dublin, Ireland Cpl Healthcare Full timeRole - Community Operations Analyst - Serbian Location - Dublin, Ireland Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Serbian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...
-
Community Operations Analyst
24 hours ago
Dublin, Ireland CPL Full timeRole - Community Operations Analyst - Finnish Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Finnish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...