API Support Engineer

5 days ago

Dublin, Dublin City, Ireland Principle HR Full time
API Technical Support Engineer - Messaging Platforms - Global Tech

Why this role?
This is your chance to work on high-impact, low-volume Tier 3 support cases where your technical expertise really matters. You'll gain exposure to global-scale messaging technology, APIs, and enterprise integrations, while building strong cross-functional connections with engineering and product teams.

What's in it for you?

- Annual salary up to €79,000 pro rata, paid weekly (PAYE contract)
- Contract running until August 2026
- Hybrid setup: 3 days onsite in Dublin
- Work with enterprise-scale messaging platforms at a global level

What you'll bring

- 2-4+ years' experience in technical or engineering support
- Strong knowledge of APIs, integrations, and backend troubleshooting
- Comfortable communicating with both technical and non-technical stakeholders
- Analytical mindset with solid problem-solving skills
- A proactive, hands-on approach and eagerness to learn

What you'll be doing day to day

- Troubleshoot and resolve complex API and integration issues for enterprise customers and partners
- Act as the go-to contact for technical escalations on messaging platforms
- Collaborate closely with product and engineering teams to improve tools and processes
- Own your ticket queue, ensuring cases are managed and handed over smoothly across global teams
- Join a weekend support rotation roughly once every six weeks

Ready to take the next step?
Apply now and let's start the conversation.

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