Restructure Agent

My Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism. Conduct thorough completion of Standard Financial Statements with customers via phone, maintaining high accuracy and attention to detail. Provide constructive feedback to customers regarding expenditure levels that exceed or fall below acceptable thresholds. Analyze customers past payment behavior and evaluate their current financial position, including income and expenditure. Perform in-depth financial assessments and propose appropriate recommendations tailored to customers situations. Ensure fair and consistent treatment of all customers during routine activities, including credit assessments and resolution strategies. Review available options with customers in accordance with regulatory guidelines and escalate cases with recommendations to senior management when necessary. Execute tasks in strict compliance with established policies, procedures, and relevant regulations, meeting specified deadlines. Discuss potential property disposal options with customers when mortgage sustainability is unachievable. Manage incoming calls and correspondence effectively to ensure efficient service delivery. Foster positive relationships with third parties, such as debt mediators, to support customer outcomes. Maintain consistent follow-up and communication with customers to monitor progress and case development. Record detailed and accurate information on internal systems and tracking tools. Demonstrate accountability and maintain a proactive approach in managing case portfolios and supporting senior management with ad-hoc inquiries. Collaborate with various departments to achieve team and organizational objectives. Actively contribute to regular team meetings and discussions. Immediately log and address errors or incidents, coordinating with relevant stakeholders for resolution. Take responsibility for resolving errors and customer complaints, ensuring a positive resolution experience. Experience Required Previous experience in financial services, particularly in customer service and mortgage debt resolution within a phone-based environment. Expertise in credit analysis, underwriting, and debt resolution. Strong negotiation skills to facilitate suitable solutions for challenging arrears scenarios. Competence in evaluating borrowers financial situations, including payment histories and financial profiles, to determine appropriate solutions. Ability to recommend suitable payment options with detailed justifications based on financial evaluations. Flexibility and adaptability to undertake additional responsibilities as required. Detail-oriented with a strong focus on quality and accuracy. Self-motivated with the ability to work independently. Thrives in dynamic, fast-paced, and deadline-driven environments. Excellent teamwork and collaboration skills to meet shared goals. Strong organizational, written, and verbal communication abilities. Essential and Desirable Skills Previous experience in financial services, particularly in customer service and mortgage debt resolution within a phone-based environment. Educational Requirements QFA or APA (Loans) qualification is required as a minimum. Working Hours & Benefits Contract Role Working on a hybrid model. HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills: Restructure Agent ASU Agent Mortgages Loans Underwriting Debt Resolution