Only 24h Left Mortgage Restructure Agent Daily Rate Contract
2 days ago
My Dublin City Centre based client is recruiting for Mortgage Restructure Agent this is a 6month daily rate contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism. Conduct thorough completion of Standard Financial Statements with customers via phone, maintaining high accuracy and attention to detail. Provide constructive feedback to customers regarding expenditure levels that exceed or fall below acceptable thresholds. Analyze customers past payment behavior and evaluate their current financial position, including income and expenditure. Perform in-depth financial assessments and propose appropriate recommendations tailored to customers situations. Ensure fair and consistent treatment of all customers during routine activities, including credit assessments and resolution strategies. Review available options with customers in accordance with regulatory guidelines and escalate cases with recommendations to senior management when necessary. Execute tasks in strict compliance with established policies, procedures, and relevant regulations, meeting specified deadlines. Discuss potential property disposal options with customers when mortgage sustainability is unachievable. Manage incoming calls and correspondence effectively to ensure efficient service delivery. Foster positive relationships with third parties, such as debt mediators, to support customer outcomes. Maintain consistent follow-up and communication with customers to monitor progress and case development. Record detailed and accurate information on internal systems and tracking tools. Demonstrate accountability and maintain a proactive approach in managing case portfolios and supporting senior management with ad-hoc inquiries. Collaborate with various departments to achieve team and organizational objectives. Actively contribute to regular team meetings and discussions. Immediately log and address errors or incidents, coordinating with relevant stakeholders for resolution. Take responsibility for resolving errors and customer complaints, ensuring a positive resolution experience. Experience Required Previous experience in financial services, particularly in customer service and mortgage debt resolution within a phone-based environment. Expertise in credit analysis, underwriting, and debt resolution. Strong negotiation skills to facilitate suitable solutions for challenging arrears scenarios. Competence in evaluating borrowers financial situations, including payment histories and financial profiles, to determine appropriate solutions. Ability to recommend suitable payment options with detailed justifications based on financial evaluations. Flexibility and adaptability to undertake additional responsibilities as required. Detail-oriented with a strong focus on quality and accuracy. Self-motivated with the ability to work independently. Thrives in dynamic, fast-paced, and deadline-driven environments. Excellent teamwork and collaboration skills to meet shared goals. Strong organizational, written, and verbal communication abilities. Essential and Desirable Skills Previous experience in financial services, particularly in customer service and mortgage debt resolution within a phone-based environment. Educational Requirements QFA or APA (Loans) qualification is required as a minimum. Working Hours & Benefits Contract Role Working on a hybrid model. HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills: Mortgage Restructure Debt Resolution Underwriting Customer Care
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Restructure Agent
3 weeks ago
Dublin, Ireland Eolas Recruitment Full timeMy Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....
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Restructure Agent
3 days ago
Dublin, Ireland Eolas Recruitment Full timeMy Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....
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1 week ago
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Dublin, Ireland Avature Full timeBasic Information Location: Dublin Business Area: Deal Advisory Description and Requirements When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly...
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Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. PTSB is seeking applications for a newly created senior leadership role, the Head of Mortgage...
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(Apply in 3 Minutes) Head of Mortgage
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Dublin, Ireland Brightwater Full timeAbout the position PTSB is seeking applications for a newly created senior leadership role, the Head of Mortgage & Consumer Finance Products reporting directly to the Head of Bank Products and Pricing Strategy and as a member of our bank Senior Leadership team, the Head of Mortgage & Consumer Finance Products plays a fundamental role in influencing, driving,...
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Dublin, Ireland Eolas Recruitment Full timeOur leading Financial Services client is currently seeking an experienced Infrastructure Project Manager to lead critical infrastructure projects, ensuring successful delivery and alignment with our strategic goals. This is a daily rate contract role based in Dublin. Key Responsibilities: Lead and manage end-to-end infrastructure projects, ensuring they are...
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Dublin, Ireland Sky Handling Partner Full timeSky Handling Partner are looking for talented leaders with Check In Experience to join our Delta core team in Dublin Airport ***EXCELLENT CAREER OPPORTUNITIES & BENEFITS PACKAGE*** ***Full flexibility required, working primarily on early shifts commencing at 3am*** ***Successful candidates must be available to commence training in January 2025*** Benefits of...