Only 24h Left Cloud Support Engineer – DevOps

2 weeks ago


Dublin, Dublin City, Ireland Amazon Full time
Amazon Web Services (AWS) 是全球最全面和廣泛採納的雲端平台,透過全球資料中心提供超過 200 項功能完整的服務。數百萬個客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構—都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。我們的目標是成為世界上最以客為尊的公司,獲得全球各行業客戶的認同及信任。

AWS Premium Support為全球客戶提供專業的技術建議,協助他們於AWS雲端平台達到商業目標。身為AWS Premium [...]

【工作職掌】
[...]。

Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

- Fluent in mandarin
- Kubernetes management and troubleshooting knowledge and experience
- Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes) Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
- Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) Troubleshooting skills at multiple levels of complexity

- Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible) Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS) Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
- Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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