▷ [Apply in 3 Minutes] Manager - Escalations, Registration & Compliance

6 days ago


Cork, Ireland ENGINEERINGUK Full time

Manager - Escalations, Registration & Compliance

DESCRIPTION

At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Registration and Compliance (R&C) Escalations Team.
In this role you will be a part of the R&C Shared Services (SS) organisation, and will be leading our escalations team.
The Escalation Manager sets the vision, direction, and culture of their team by driving process improvement, motivating a team of exceptionally driven, customer-obsessed Escalations Specialists, while maintaining singular focus on ensuring and improving a world-class customer experience. This position requires the ability to facilitate and execute quality executive write-ups as well as the ability to take key business decisions, working backwards from our customers and business goals.

Key job responsibilities

1. Successful leadership and development of a team of executive escalation specialists and managers based in Europe, India, and San Jose.
2. Manage individual and team performance expectations and goals, maintaining service levels, and holding the team accountable to meet and exceed performance targets.
3. Support your team in conducting highly sensitive Escalation investigations, ensuring high-quality standards for non-compliance findings, root cause analysis, and corrective and preventative recommendations.
4. Support in narrative write-ups requested by executives and stakeholders.
5. Lead continuous improvement projects, and drive standardization in procedure across geographies and organizations, collaborating with key partners.
6. Lead performance and business reviews for the escalations program.

A day in the life
The primary role of this position is to provide leadership and guidance to the teams under supervision, manage front line managers and escalation specialists to achieve the program goals, while working closely with Global Process Owners (GPOs), Ops Functional Leads & Leads for different RCO support functions to drive metrics and improvement projects focused on customer experience.

BASIC QUALIFICATIONS

1. Bachelor's degree or equivalent.
2. Extensive relevant industry experience (5+ years) across operations, risk, fraud investigations and/or compliance.
3. 2+ years of supervisory experience.
4. Project management experience.
5. Advanced working knowledge of MS Office (esp. MS Excel, Word).
6. English written and verbal skills coupled with the ability to comfortably and confidently present to all levels within the business.
7. Analytical aptitude, including the ability to mine and analyze large, complex data sets.

PREFERRED QUALIFICATIONS

1. Six Sigma Lean, green belt certified or equivalent working experience.
2. Advanced qualifications such as MBA would be advantageous.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr



  • Cork, Ireland CoAction Full time

    Role: Business Manager with responsibility for Fundraising Base: West Cork, with flexibility for a hybrid working model(envisaged to be based in Dunmanway, location will be agreed with the successful candidate) Hours: Full Time (35 hours per week) Contract: Permanent Application Deadline: 11th February 2025 at 12pm The following description is intended to...


  • Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven bilingual Channel Account Manager (Nordic & Benelux) to join the Keeper EMEA Channel Sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper's...

  • Office Manager

    22 hours ago


    Cork, Ireland Morgan McKinley Full time

    Office Manager - Cork City Centre Salary: €60,000+ DOE | Permanent Full-Time Role An exciting opportunity has arisen for an experienced Office Manager to join a dynamic team in Cork City Centre. This role is focused on ensuring an efficient, engaging, and safe working environment for staff while overseeing the management of Legal Support teams. Reporting...


  • Cork, Ireland Recruit Island Full time

    Qualified General/Paediatric Nurses Required for Midleton area. MyHomecare is currently recruiting for the children with complex needs tender which would be working one on one with a child with various disabilities in their own home. The Ideal candidate would have previous experience working one on one with children in their own home and would also be a...


  • Cork, Ireland Morgan McKinley Full time

    Office Manager - Cork City Centre Salary: €60,000+ DOE | Permanent Full-Time Role An exciting opportunity has arisen for an experienced Office Manager to join a dynamic team in Cork City Centre. This role is focused on ensuring an efficient, engaging, and safe working environment for staff while overseeing the management of Legal Support teams. Reporting...


  • Cork, Ireland FRS Recruitment Full time

    FRS Recruitment is currently inviting applications to the role of Assistant Director of Nursing for a state of the art Nursing home is located in Cork. Position Overview: The post of Assistant Director of Nursing (ADON) is a senior clinical position which reports to the Director of Nursing. The role will be responsible for providing clinical leadership,...


  • Cork, Ireland OASIS Group Full time

    The Maryborough Hotel offers luxury four star accommodation just minutes from Cork City Centre and Cork Airport. The hotel is also just a 30 minute drive from Kinsale, starting point for The Wild Atlantic Way. Description Full Time Sales, Events & Wedding Executive We are currently accepting applications for an experienced Full Time Sales, Events &...


  • Cork, Ireland Duffy Alexander Recruitment Full time

    Duffy Alexander Recruitment is currently recruiting for Consultant Doctors for Public teaching hospitals and Private Hospitals for roles across Ireland! Excellent packages and pay available ( including new higher salaries available in Public Sector roles we have on) Duffy Alexander Recruitment recruit for Irish hospitals in both the Public and Private...


  • Cork, Ireland Elusav Recruitment Full time

    Elusav Recruitment have an excellent opportunity with a leading global Pharma and Biopharma company that is seeking a Project Design Manager to bring value to their facility in Cork. As theProject Design Manager, you will be managing prioritisation and on-time delivery of design deliverables to meet the construction schedule, alongside helping coordinate...


  • Cork, Ireland Morgan McKinley Full time

    We are seeking a Quality Control (QC) Laboratory Manager to join our team. In this role, the individual will oversee a team of skilled QC supervisors and professionals to ensure the laboratory runs smoothly, meeting the operational needs of the site. As a leader, the Manager will collaborate closely with the QC leadership team, while also motivating and...


  • Cork, Ireland Sigmar Recruitment Full time

    Financial Advisor- QFA - Cork About Your New Employer: Your new employer is a well-established Financial Services company. If you are QFA qualified, have experience in a similar role, and are looking for a company to help you progress in your career, this is the opportunity for you. About Your New Job – Your job duties: 1. Identify financial needs with...


  • Cork, Ireland Amazon Full time

    The AML Programme team in Registration and Compliance (R&C, part of Selling Partner Risk) is looking for a quality control manager to lead, manage and develop a global team of quality specialists covering the Suspicious Activity Motoring and Screening programmes. The role is critical to ensure that Amazon’s payments businesses expand with appropriate...


  • Cork, Ireland Morgan McKinley Full time

    Service Department Manager - Cork (Macroom) Are you a commercially minded leader with experience in service operations? A growing engineering company is looking for a Service Department Manager to lead and expand its nationwide service team. This role is ideal for someone who thrives in a mix of office and client-facing responsibilities, focusing on team...


  • Cork, Ireland Amazon Full time

    Escalation Engineer, AWS Events Management & Comm ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, recognized for our products and services. Amazon Web Services (AWS) continues this tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team...


  • Cork, Ireland Ayesa Company Full time

    Ayesa Cork, Ireland Associate Director Hybrid Company Description Ayesa is a globally-oriented, forward-thinking company deeply committed to fostering diversity, inclusion, equity, and sustainability. These principles form the bedrock of our dedication to our 11,300 employees and serve as the driving forces behind our spirit of innovation. With a presence...


  • Cork, Ireland FRS Recruitment Full time

    Are you a Registered Nurse looking for part time flexible work at HSE pay rates? We have temporary agency shifts available in Cork. Salary: HSE 2024 Payscales Hours: Temporary, flexible shifts available Location: Cork Benefits: Choose your own shifts - work when it suits you HSE 2024 Payscales - competitive pay rates Dedicated consultant - full support from...


  • Cork, Ireland PSC Biotech Full time

    - Industry: Pharma/Biotech/Clinical Research - Work Experience: 1-3 years - City: Cork - State/Province: Cork - Country: Ireland Job Description About PSC Biotech PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with global operations in Ireland, India, Singapore, Australia, and the US, serving...


  • Cork, Ireland Quanta Consultancy Services Ltd Full time

    Senior Estimator - Data Centre - Cork - 12-Month Contract Are you a senior estimator looking for your next contract role? We have a fantastic opportunity for you to join our valued client in Cork on an initial 12-Month contract. Experienced at delivering highly efficient projects for state-of-the-art Data Centres, Pharma, Semi-Conductor infrastructures...


  • Cork, Ireland Johnson & Johnson Full time

    Job Description - Senior Engineer Network Manufacturing (2506229976W) Senior Engineer Network Manufacturing - 2506229976W Description Johnson & Johnson is currently seeking Senior Engineer Network Manufacturing MedTech to join our TEAM located in Ireland (Cork). At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation...


  • Cork, Ireland SimoTech Full time

    +353-21-4834930 Specialists in Life Science Automation and IT Systems Stay Connected : SimoTech provides manufacturing automation and IT systems engineering, project management and validation services. We partner with life sciences companies to design, build, operate and optimise critical process automation systems that deliver fast track project delivery,...