Escalation Engineer, AWS Events Management&Comm

7 hours ago


Cork, Ireland Amazon Full time

Escalation Engineer, AWS Events Management & Comm

ABOUT US
Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, recognized for our products and services. Amazon Web Services (AWS) continues this tradition while leading the world in cloud technologies.

The Escalation and Event Management (E2M) team is part of the broader AWS Support organization, dedicated to managing critical escalations, customer-facing operational communications, and large-scale customer-impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer experience.

ABOUT YOU
E2M is looking for detail-oriented, analytical thinkers and creative problem solvers with a strong bias for action. You advocate for customers and maintain composure in dynamic, high-pressure situations. You are comfortable working on highly technical initiatives to improve the AWS customer experience and excel at collaborating with industry experts while owning critical infrastructure services.

Finally, you are passionate about technology and eager to learn more and do more with AWS.

ABOUT THE ROLE
As members of E2M’s Health team, we keep customers informed and moving forward when facing challenges with AWS products and services. Responsibilities include:

1. Supporting external customers to successfully integrate with and consume operational information from the AWS Health service.
2. Working with the AWS Health Engineering team to improve customer experience for operational notifications.
3. Partnering with AWS Service Teams to craft communications and remove technical ambiguity.
4. Executing planned operational communications to customers according to AWS communication tenets and style guides.
5. Providing clear, concise, and timely communication on work items to relevant internal stakeholders.
6. Building a broad understanding of AWS services, service inter-dependencies, and customer use cases to enhance the customer experience.
7. Facilitating post-mortems of operational failures, implementing corrective actions, and identifying improvement opportunities.
8. Other duties as required by the organization.

BASIC QUALIFICATIONS
- Relevant tertiary qualification (Information Systems / IT / Computer Science / Mathematics / Engineering / Physics / similar) AND 2+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or in a Technical Operations/Support role focused on cloud infrastructure
- OR 3+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or in a Technical Operations/Support role focused on cloud infrastructure (if no tertiary qualification)

PREFERRED QUALIFICATIONS
- Industry-specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services focusing on high availability and fault-tolerant design
- Knowledge of ITIL/Lean Processes
- Experience with data manipulation and/or automation using Python, JavaScript, or shell scripting
- Excellent English technical writing skills

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We are committed to diversity within our community and especially welcome applications from South African citizens who may contribute to Employment Equity within the workplace. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of your identity document or passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Posted: December 19, 2024

#J-18808-Ljbffr



  • Cork, Ireland Next Phase Recruitment Limited Full time

    We are seeking a dedicated and knowledgeable Process Safety Engineer to join our team. The successful candidate will play a key role in implementing and maintaining our Health, Safety, Environmental Management, and Sustainability programs, ensuring the safety of employees, processes, and surrounding communities. This position involves conducting risk...


  • Cork, Ireland Smarttech247 Full time

    Smarttech247 is hiring for a Splunk Security Engineer who will play a crucial role in designing, implementing and managing our security infrastructure. This position offers an exciting opportunity to work with cutting-edge technologies, particularly focusing on Splunk and Azure Sentinel. Responsibilities: - Splunk Deployment and Configuration: - Lead the...


  • Cork, Ireland Amazon Full time

    Regional Business Intelligence Manager, DCSS Communities Job ID: 2828926 | Amazon Data Services Ireland Limited Our team is looking for a Regional Business Intelligence Manager to work with various stakeholder groups to procure data center capacity, support long term scaling strategies for AWS’s infrastructure regions, and manage a portfolio of critical...


  • Cork, Ireland OASIS Group Full time

    The Maryborough Hotel offers luxury four star accommodation just minutes from Cork City Centre and Cork Airport. The hotel is also just a 30 minute drive from Kinsale, starting point for The Wild Atlantic Way. Description Full Time Sales, Events & Wedding Executive We are currently accepting applications for an experienced Full Time Sales, Events &...


  • Cork, Ireland Sovereign Realty & Management LLC. Full time

    SAP Delivery Senior Manager (Supply Chain) PepsiCo is seeking a SAP DevSecOps Senior Manager to join our IT function and be part of our digital transformation journey. Role based in Carrigaline, Cork on a hybrid basis. PepsiCo Global Concentrate Solutions (PGCS) brings the flavours of PepsiCo to life, supplying beverage and snack flavours for many of...


  • Cork, Ireland NetApp, Inc. Full time

    Job Summary As a Senior Engineering Manager, you will plan, lead, and manage engineering and cloud services programs. You will lead a team of developers and QA engineers to implement, test and deliver high quality additions to our Cloud Volumes Service product in collaboration with our partners at Microsoft. Responsibilities will include: - A major part...


  • Cork, Ireland Tandem Project Management Limited Full time

    Summary: Our client is a pharmaceutical company based in East Cork, looking for a Maintenance Technician to join their team. The successful candidate will be responsible for setup, planned maintenance and fault finding of automated Vial, Bottle& Blister packaging equipment, automated inspection, and serialization equipment. Responsibilities: Responsible for...


  • Cork, Ireland Tandem Project Management Limited Full time

    Summary: Our client is a pharmaceutical company based in East Cork, looking for a Maintenance Technician to join their team. The successful candidate will be responsible for setup, planned maintenance and fault finding of automated Vial, Bottle& Blister packaging equipment, automated inspection, and serialization equipment. Responsibilities: Responsible for...


  • Cork, Ireland NetApp Full time

    About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the...


  • Cork, Ireland Tandem Project Management Limited Full time

    Summary: An Instrumentation Project Engineer is required for a biopharmaceutical company in Cork. The successful candidate will be responsible for supporting the Capital Projects team in the planning and organization of projects to achieve the objectives. Responsibilities: Coordinate and Participate in Design, Construction and C&Q activities on site. Lead...

  • Data Engineer

    1 day ago


    Cork, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Data Engineer Location: Cork Salary: € Hybrid Reperio are working with a major manufacturing company in Cork who are hoping to increase their Data headcount in Q1 of this year. As part these plans, they want to add a talented Data Engineer to their ranks and help shape the future of their data infrastructure. The successful candidate will be responsible...


  • Cork, Ireland Tandem Project Management Limited Full time

    Summary: Our client is a global pharmaceutical company based in East Cork looking for a for a CSA Engineer to join its team in Cork. The successful candidate will act as the Lead CSA Engineer and SME for the sites Capital Projects department and associated projects. Responsibilities: Engage with CSA contractors in line with the Capital Projects Sourcing,...

  • IT Support Engineer

    1 week ago


    Cork, Ireland Reperio Human Capital (Ireland) Ltd Full time

    IT Support Engineer Contract | €150-€190/day | Cork | Onsite A client of mine is looking for an IT Support Engineer to join their team in Cork. This role is ideal for someone early in their IT career who is eager to grow their skills in a hands-on, fast-paced environment. The successful candidate will provide Level 1 and Level 2 support across various...


  • Cork, Ireland NetApp Full time

    About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the...


  • Cork, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Senior QA Automation Engineer (€60k-€65k) Cork, Ireland (hybrid) As a Senior QA Automation Engineer, you will kick off the day with a quick team meeting to discuss progress, roadblocks, and goals. You will be working with developers to build out automation while features are being developed. Key Requirements: 4+ years of experience in test automation...


  • Cork, Ireland Hovione Full time

    Join a Market Leader Hovione is an independent family owned international group of companies. From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated Contract Development and Manufacturing Company dedicated to helping Pharmaceutical...


  • Cork, Ireland Recruitment by Aphex Group Full time

    Purpose Project Design Manager is co ordinating the Design team for the project, broadly comprising of Engineering partner. Managing prioritisation and on-time delivery of design deliverables to mee the construction schedule Design pull by Construction). They will also help coordinate activities in the suite team to support the design activities, workshops...

  • Project Design Manager

    20 hours ago


    Cork, Ireland Asset Recruitment Full time

    ref. 01249 Project Design Manager Asset Recruitment is recruiting a Project Design Manager for a contract position, on behalf of our client, a leading pharmaceutical company based in Tipperary. In this role, you will be responsible for coordinating the Design team for the project, along with the Engineering partner. Managing prioritisation and on-time...

  • Supplier Engineer

    1 day ago


    Cork, Ireland Cregg Recruitment Full time

    CREGG are now recruiting for a Supplier Engineer This is a fantastic opportunity to join a world leading Medical Device company in Co. Cork as a Supplier Engineer, in a Hybrid working role with great career progression opportunities. Supplier Engineer - (Hybrid) Cork The Supplier Engineer will be responsible for the technical leadership and resolution of...


  • Cork, Ireland Deutsche Börse Group Full time

    Analyst - Funds Operations - Corporate Actions Joining the team based in Cork, you will be responsible for the administration of corporate action events covering Mutual funds in CBL and exposure to Hedge funds via CGSS systems. Ideally, you like challenges with a focus on delivering consistent quality to our clients, while reducing the operational risk to...