▷ (15h Left) African French Market - Content Analyst | Dublin

3 weeks ago

Dublin, Ireland Cpl Healthcare Full time

Community Operations Analyst

Content Review for African French Market

Full training is provided

Main responsibilities:

- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about client’s products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

- Strong personal resilience with the ability to operate in a pressured and fast paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time

Language Skills: *

- Fluent level of French language in oral and written communication,with in depth understanding of culture and social trends in the region
- Advanced level of English (C1)

Contract:Full-time, permanent with Covalen Solutions

Working hours:Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Compensation:

- €29,700 per year as base salary
- * In case you are working the Evening shift: 25% salary uplift for the late hours from 10pm to 2am
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme

Location:Dublin 18, Sandyford, Dublin South

*This is an office based job. Work from home / remote work is not an option.

IMPORTANT:

- Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why apply?

- Chance to work within multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience required – full training is provided

Apply today, or for more information contact me on Susanne.Mannion@cpl.i

#J-18808-Ljbffr

  • French African Market

    3 weeks ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst Content Review for French African Market Full training is provided! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site -...

  • African French Market

    4 weeks ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst Content Review for African French Market Full training is provided! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site -...

  • French African Market

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst Content Review for French African Market Full training is provided Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.Becoming...

  • French African Market

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Community Operations AnalystContent Review for French African MarketFull training is providedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming...

  • African French Market

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst Content Review for African French Market Full training is provided Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...

  • Social Media Content Analyst – African French Speaker New

    4 weeks ago

    Dublin, Ireland CPL Full time

    SOCIA MEDIA CONTENT ANALYST – AFRICAN FRENCH SPEAKER Are you an African French speaker with a passion for social media? Ready to make a real impact online? We’re looking for a Social Media Content Analyst to help shape a safer and more positive digital space. This is your chance to use your skills to contribute to a meaningful cause while working with...

  • French African Market

    1 day ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Content Review for French African Market Full training is provided Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about...

  • French African Market

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Content Review for French African MarketFull training is providedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and remain knowledgeable about...

  • Only 24h Left: African French Market

    4 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Community Operations AnalystContent Review for African French MarketFull training is providedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming...

  • French African Community Support Analyst

    15 hours ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We're looking for a highly skilled and motivated French African Community Support Analyst to join our team at Covalen. As a key member of our community operations team, you will play a critical role in delivering exceptional customer experiences.Job OverviewAs a Community Support Analyst, you will be responsible for providing timely and accurate assistance...

  • Community Support Analyst

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    African French Market Community Operations Analyst Job SummaryThis is an exciting opportunity to join our multicultural and diverse team as a Community Operations Analyst for the African French Market. As a key member of our operations team, you will be responsible for investigating and resolving reported issues, enforcing clients Terms of Use, and becoming...

  • Content Reviewer

    4 weeks ago

    Dublin, Ireland CPL Full time

    Content Reviewer We are looking for French (African) speakers! Main responsibilities: - Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content - Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site - Becoming and remaining...

  • (15h Left) Content Moderator

    4 weeks ago

    Dublin, Ireland CPL Full time

    We are hiring FRENCH Content Moderators for a Social Media giant. The candidate should be from Africa: Congo, Senegal, Mali, Cameroon region and other French speaking region Your key responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content -...

  • African French, Maghreb, Arabic Speakers Needed

    4 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Exciting Opportunity for Arabic, Maghreb and African French Speakers!Are you fluent in Arabic, Arabic-Maghreb, or African French? If so, and you're already based in Ireland with a valid Visa/Work Permit, we want to talk to you!About the Role:We're seeking passionate individuals who are up-to-date with social dynamics, social media, and popular culture to...

  • Africa Market Content Analyst

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleThis Community Operations Analyst position is an excellent opportunity to join our diverse and multicultural team at Cpl Healthcare. As a key member of our French African Market team, you will be responsible for providing exceptional community operations services to our clients.Key ResponsibilitiesInvestigating and resolving reported issues,...

  • ▷ Urgent! Content Analyst | Multiple Markets | Dublin New

    3 weeks ago

    Dublin, Ireland CPL Full time

    Content Analyst (Community Operations Analyst) We are hiring for multiple markets ; Persian, Arabic Maghreb, French African, Hungarian, Dutch, Finnish, Hebrew, & German Training Provided Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive...

  • Only 24h Left: Content Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Content Analyst (Community Operations Analyst)We are hiring for multiple markets ;Finnish, Estonian, Persian, Spanish Mexican, Arabic Maghreb, French African, Hungarian, Dutch, Hebrew & GermanTraining ProvidedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or...

  • Content Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Content AnalystWe are hiring for multiple markets ;Finnish, Hebrew, Estonian, Persian, French African, Dutch & GermanTraining ProvidedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring...

  • Content Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Content Analyst (Community Operations Analyst)We are hiring for multiple markets ;Persian, Arabic Maghreb, French African, Hungarian, Dutch, Finnish, Hebrew, & GermanTraining ProvidedMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content-...

  • 15h Left: Content Reviewer New

    17 hours ago

    Dublin, Dublin City, Ireland CPL Full time

    Content ReviewerWe are looking for Danish, Dutch, Estonian, French (African), Hebrew, or Persian speakers.Main responsibilities:- Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content- Enforcing client's Terms of Use by carefully monitoring reports of abuse on the...