Account Executive

2 weeks ago

Limerick, Ireland Arachas Corporate Brokers Ltd Full time

The purpose of this role is for an experienced Account Executive to work within a dynamic team setting. The role entails working on commercial accounts with an Account director and managing and developing an established commercial book of business.

Reports To: Team Lead, Commercial Lines

Key Internal Relationships:

Regional Manager & Regional Director, Account Directors, Account Executives

Key External Relationships:

Customers, Insurance companies, Credit Management

Sales and Activity Management:

- Responsible for Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures

- Provide Account support to Account Director(s) on clients.

- Ensure agreed processes are followed in all matters

- Manage aged debt and premium collection

- Comply with all management audit requirements

Customer Relationship Management:

- Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments

- Deal with any issues that customers may have with queries, quotes etc.

Customer Service:

- Portray a professional image to meet or exceed customer service standards

- Take personal responsibility for delivering the highest level of accuracy and quality in your work

- Deal with requests and enquiries from customers, staff and management in a professional and timely manner

Team Collaboration:

- Work closely with designated Account Director.

- Working as part of a team environment to ensure all customer needs are met

- Working together to ensure the team is on track to meet monthly and yearly targets

Compliance:

- Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.

Requirements:

- Minimum CIP Qualification

- Candidate must demonstrate the ability to work in a team environment

- Strong communication skills are essential

- Possess a positive, can do attitude with the ability to adapt to and embrace change

- Attention to detail

- Possess the ability to manage deadlines & prioritise workload

- Demonstrate good technical & product knowledge

- The ability to prioritise workloads and adapt to unforeseen events

- A good degree of personal organisation and a structured approach to time and resource management

Person Specification:

- Previous Open I experience

- Proficient in Office, including Outlook, Word & Excel

- Friendly and assertive manner on the phone

- Ability to develop relationships with insurers and clients

- Willingness to learn & develop

- Strong work ethic

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