Operations Support Manager

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values — Trust, Respect, Unity, and Empowerment.

About The Role

Working Days: This role requires the candidate to be fully flexible 5 days over 7. This role will entail working weekends and evenings.

Overall Purpose of the Role

Support the Operations team, ensure the profitable, efficient, and safe operations of contracts within the company. To provide quality service delivery to all clients in accordance with company procedures and to help and support existing business along with achieving relevant growth targets for new work.

Health & Safety Purpose

Take a direct interest in the health and safety of yourself, your colleagues and others who may be affected by your work activities.

Main Duties & Responsibilities

- To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures measured through auditing as required.

- To ensure compliance with company policies and procedures use of all internal systems.

- To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.

- To ensure any HR issues are dealt with in the correct manner and timescales.

- To ensure monthly QA’s with clients are completed and submitted within timescales.

- To ensure Monthly KPIs and reporting are adhered to.

- To ensure any site requests are responded to.

- To ensure any requests by the Operations team and director of security are responded to and resolved in a timely fashion.

- To help other parts if the business as required.

- Flexibility of working hours in required to carry out this role which is subject to weekends.

- Client engagement / relationship attributes are essential for this role.

Health & Safety Duties

- Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.

- Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates.

- To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities and ensuring that they acknowledge and accept a personal responsibility for safety.

- Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity.

- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.

- Ensure that work activities are properly managed and supervised.

- Manage the Occupational Road Risk of those drivers under your control.

- Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.

Group Safety Support

You will be required to work closely with the Group Health and Safety team who are available to provide safety advice and support. Furthermore, you will be required to ensure that safety initiatives are implemented within your areas of control.

Experience

- Security management experience operating in a multi-site/service sector environment (essential).

- Security QQI Level 6 or above / equivalent is desirable for this role.

- Proven track record of delivering effective customer service whilst maintaining appropriate operating margins.

- Previous experience (essential).

- Proven experience of multi-client site functions.

Personal Characteristics / Attributes

- Must be self‑motivated and results‑oriented with effective interpersonal skills and the ability to communicate at all levels. Highly effective communication is essential for this role.

- Highly organised with the ability to prioritise workload and delegate effectively to direct reports. Ability to mentor and develop staff, counselling and coaching as necessary.

- High degree of interest in one’s own personal development and future career progression.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

#J-18808-Ljbffr