Senior Customer Services

Senior Customer Services & Logistics Specialist Join to apply for the Senior Customer Services & Logistics Specialist role at Mark Anthony Brands International
About Us Mark Anthony Brands International is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including White Claw Hard Seltzer, Mike’s Hard Lemonade, Cayman Jack, Glendalough Whiskey & Gin, and Más+ by Messi .
At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what’s right, to act like an owner. We are growing a lasting legacy, where people come first.
Location & Working Arrangements This role is based out of our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We’re thrilled about this move, which reflects our growth and commitment to providing a vibrant, inspiring space for celebration, collaboration, and unearthing the extraordinary.
While we love the energy that comes with being in the office, we also appreciate that remote work can energize you too. That’s why we offer hybrid working arrangements within Ireland, giving you the best of both worlds.
What You’ll Do As our new Senior Customer Service & Logistics Specialist , you will play a critical role in ensuring the seamless flow of finished goods across global markets. Acting as the single point of contact for external partners, you will oversee inventory, freight, systems, and reporting while driving process improvements and digitalization initiatives. This role requires strong leadership in system adoption, operational excellence, and continuous improvement to deliver best-in-class customer service and logistics execution.
Responsibilities Oversee finished goods inventory levels across all third-party facilities, escalating issues and driving process improvements to ensure accuracy and efficiency.
Manage freight operations and documentation, ensuring compliance with international logistics requirements and timely deliveries.
Lead logistics setup for new market entries, coordinating distribution flows, systems, and customer service processes.
Act as ERP Super User and process owner, driving system adoption, enhancements, and cross-functional training.
Produce monthly reporting and analytics on customer service and logistics KPIs, including On-Time In-Full (OTIF), demand coverage, and speed to market.
Develop and maintain Standard Operating Procedures (SOPs), leading continuous improvement and action planning initiatives.
Serve as Business Lead for IT system upgrades, scoping, and testing, including Customer and 3PL Electronic Data Interchange (EDI) integrations.
Act as the single point of contact (SPOC) for external partners, managing escalations and ensuring high-quality customer service.
Partner with Commercial, Finance, and Supply Chain teams to identify and implement cost optimization opportunities while maintaining service excellence.
Drive automation and process digitalization initiatives (e.g., increasing % of EDI orders, no-touch order rate, and SLA adherence) to embed best practices in the Order-to-Cash process.
What You’ll Bring Bachelor’s Degree in Supply Chain, Logistics, Operations Management, or a related field.
5+ years of progressive experience in logistics, inventory management, or customer service, preferably in the beer, wine, spirits, or FMCG industry.
Strong knowledge of global logistics processes, systems, and cost management.
Hands-on experience with ERP and logistics management systems (e.g., o9, QAD).
Ability to analyze and report on logistics KPIs, including OTIF, speed to market, demand coverage, and service level adherence.
Proven ability to lead process improvements, drive system adoption, and manage external stakeholders such as distributors and 3PL partners.
Who You Are Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
Ability to operate at both a strategic and executional level; ideate and directly execute.
Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
Have a positive, proactive ‘can do’ attitude and an ambitiously curious mindset to be the best in your craft.
Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
Actively care & develop; championing our culture and cultivating trust.
Excellent communicator, compelling storyteller and fascinated by consumer behavior.
Equal Opportunity Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.

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