Tech Support Associate

Tech Support Associate Full Time Office-based in Enniscorthy, Co. Wexford Are you a tech-savvy communicator with a passion for customer service? Do you thrive in fast-paced environments where every interaction makes a difference? Ready to grow your career with one of Irelands leading ICT providers? Join a Legacy of Innovation Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co. Wexford. As the first point of contact for support queries, youll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving. Youll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning. This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support. What Youll Be Doing Act as the first-line contact for customers via phone, email, or automated alerts Log, categorize, and assign tickets using service management tools Troubleshoot and resolve routine technical issues using documented procedures Manage ticket flow, priorities, and resource coordination in line with SLAs Maintain clear, professional communication with customers throughout the support lifecycle Generate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contracts Monitor service levels and proactively identify potential capacity or performance issues Support the Support Centre Manager with project coordination, reporting, and general administration Champion the use of service management tools and best practices Ensure compliance with data protection, information security, and EHS standards Youll Be a Great Fit If You Have: At least 1 year of experience in a customer-focused or technical support role A third-level qualification in a business or related discipline Strong IT skills, with experience using service management or ERP systems preferred Fluent spoken and written English, with excellent communication skills A methodical, detail-oriented approach to troubleshooting and reporting Previous experience generating reports is a plus What You Bring to the Team A professional, customer-centric approach A positive, proactive attitude and a collaborative mindset Confidence in taking ownership of tasks and workflows A desire to learn, grow, and contribute to process improvement Analytical thinking and the ability to turn service data into actionable insights Whats in It for You Competitive salary and company pension scheme Access to a free financial advice service Life assurance and a comprehensive wellness programme including EAP Sponsored training and ongoing professional development opportunities Regular team-building events and company-wide initiatives Flexible lifestyle days and 3 paid volunteer days per year The opportunity to build valuable reporting and data analysis skills that support business decision-making Rewards and Benefits: Company Pension Secure your future with a pension plan. Supportive Work Environment Thrive in a positive, collaborative, and inclusive workplace. Sponsored Training & Professional Development Continuous learning and growth opportunities to advance your career. Life Assurance Peace of mind for you and your loved ones. Wellness Programme Access to initiatives promoting physical and mental well-being, including an Employee Assistance Programme. Team-Building Initiatives Participate in activities designed to strengthen collaboration. Paid Volunteer Days Give back to the community with 3 dedicated volunteer days each year. This Role is Ideal For: Individuals eager to gain hands-on technical experience while developing customer service skills Skills: Customer Service Report Writing service management tools SLAs Support Centre Invoicing General Administration