Staff Engineer, IP Security Support

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide.

We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

The Staff Engineer, Intellectual Property Security Technical Support drives our partnerships to ensure that Dolby IP is secure in partner products. This is a highly collaborative role, blending partner needs with the Dolby protection strategies necessary to protect our investments and revenue streams.

The Staff Engineer will be a member of the partner success and support team, working closely with the regional sales. This person will align with the IP Security team and development engineering team. As a customer-facing role, this position offers the opportunity to make a direct impact in the ecosystem.

Responsibilities:

- Establish and manage customer support for Dolby’s IP security solutions.
- Assist regional support engineers in their pre-sales engagements related to IP security.
- Engage directly with regional teams and partners to understand the target platforms for Dolby technologies, including the IP Security protection mechanisms.
- Engage directly with partners to understand their issues integrating Dolby security controls into their products and ensure that they fulfill Dolby’s IP Security protection requirements.
- Support partners in implementation of Dolby's IP protection solutions through building, compilation, integration, testing, and troubleshooting.
- Recreate partners’ issues on prototype platforms to assist with issue resolution.
- Closely collaborate with IP Security team and the product teams to further resolve partners’ issues.
- Work with internal stakeholders, including sales, program, and legal groups to improve documentation and support processes for future engagements.
- Deliver trainings to regional support teams and partners on Dolby’s security solutions.
- Verify and test partner security mechanisms as appropriate.

Requirements

- MS/BS in Computer Science, Engineering or equivalent with at least three years industry experience in security or licensing technical support.
- Proactive communication, listening, and negotiation skills including written and oral communications with all levels of the organization.
- Proven experience in customer-facing roles.
- Ability to build trust and relationships, embrace change, and balance interests from different groups.
- Ability to communicate complex technical concepts into user-friendly language for Clients, end-users, and cross-functional teams.
- Knowledge of the hardware and software mechanisms available in embedded and consumer devices:

- Solid understanding of applied cryptography and SW protection mechanisms

- Solid understanding of the C/C++ software creation process (e.g., makefiles, cross-compilation, linking, etc.)

- Scripting ability (e.g., bash, python)

- Good handling of Linux command line utilities

- Familiarity with SW emulation (e.g., Qemu) and testing

- Proficiency in Android development and security framework, including SELinux.
- Ability to run and debug complex software on hardware and/or software platforms, such as embedded devices.
- Domestic and international travel (10 - 20%).
- Experience in digital audio technologies is highly desirable.

Dolby is an equal opportunities employer.

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