Head of Services

2 days ago

Dublin, Ireland Reperio Human Capital Ltd Full time

Head of Services - IT Operations & Automation Dublin | Full-time | Hybrid / Office I'm looking for a Head of Services to lead the evolution of internal and client-facing tools at a fast-moving, tech-driven company operating at the forefront of managed IT services. This is a high-impact leadership role offering significant autonomy to shape internal systems, steer our product portfolio, and influence company-wide standards and strategy. Responsibilities Own and optimise the internal toolset (RMM, PSA, quoting, documentation, etc.) Act as product owner for key third-party platforms offered to clients Lead AI and automation initiatives across departments Ensure system-wide compliance with security and data protection standards Be a key contributor to operational standards and continuous improvement efforts Cross FunctionalColaberation Requirements Experience in an MSP environment Proven ability to manage and optimise IT platforms and SaaS ecosystems Strong knowledge of automation tools Familiarity with AI applications in business operations Hands-on experience with security frameworks and governance Strong communication, documentation, and project management skills Bonus: Knowledge of Kaseya/Datto, or relevant certifications (CISSP, ITIL, etc.) Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Service Manager Automation MSP Cybersecurity Dublin Permanent Benefits: Work From Home

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