Telesales Agent D24 12 month contract €40k

5 days ago

Dublin, Ireland Executive Edge Full time

??Are you passionate about delivering top-tier customer service? Are you looking to join a dynamic, fast-paced team where your voice makes an impact? If so, were looking for an enthusiastic and customer-focused professional to join our clients growing Telesales Team. As a member of the team, you'll play a key role in delivering exceptional service, strengthening relationships and driving business growth through proactive engagement and support. This role is a 12 month contract initially. Based in Citywest Business Park in Tallaght, Dublin 24, our client offers salary of €38 - €40k, plus completion bonus, 25 days holidays and 3 days working from home (including Fridays). ? What Youll Do ?? Build Strong Relationships: Understand customer needs and deliver service excellence to support long-term partnerships. ?? Support Sales Growth: Work closely with field Sales Representatives to resolve customer issues and help identify growth opportunities. ?? Contribute to Key Initiatives: Take part in brand campaigns, upselling/cross-selling activities, and strategic engagement programs. ?? Manage Orders: Accurately process orders using SIEBEL and SAP, maintaining efficiency and precision. ?? Handle Customer Queries: Respond promptly to inquiries by phone, email, and fax about account setups, deliveries, documentation, and more. ?? Initiate Credit Notes: Process credits for undelivered stock and help resolve related issues. ?? Collaborate & Contribute: Own assigned tasks and assist team members to achieve shared goals, under the guidance of the Customer Services Manager. ?? What Youll Bring Strong sales ability ? A Leaving Certificate or equivalent (essential) ?? 2+ years of experience in a customer service or telesales environment ?? Excellent PC skills (particularly MS Office); experience with SAP and Siebel is a strong advantage ??? Strong verbal and written communication skills ? A customer-first mindset, attention to detail, and team spirit ?? Ready to Apply? If you're a dynamic sales person with fabulous customer service skills looking for your next opportunity in a people-driven, fast-moving environment we'd love to hear from you or 9121894 Skills: Sales Admin Customer focused Benefits: 25 holidays completion bonus WFH

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