Supply Chain Operations Manager, AWS IS

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure is looking for a talented, driven, and highly analytical, Supply Chain Manager with demonstrated experience driving process improvement.

This role manages (contract manufacturing) vendor(s) critical to the successful fulfillment of hardware to AWS data centers globally. The role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role will be ensuring the availability of materials needed for production, optimizing inventory levels, and implementing efficient processes to support the company's operational goals.

Key job responsibilities
Key job responsibilities
1. Day-to-day management responsibility for high velocity assembly operations
2. Act as point of escalation for all vendor related issues
3. Manage vendor operational excellence through data driven metrics and continuous improvement activities
4. Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
5. Drive complex business analysis to identify business opportunities to improve internal and external processes
6. Work cross-functionally to identify and apply best practices and continuous process improvements
7. Influence internal technical teams to drive multisystem process & system changes
8. Provide scalable solutions for continued scale product and service offerings
9. Set project requirements and drive results across internal and external
10. Drive continuous improvement initiatives to lower risks and reduce lead times.
11. Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner.
12. Analyze production schedules and demand forecasts, ensuring our customer requirements are met, whilst maximizing site utilization
13. Drive complex business analysis to identify business opportunities to improve internal and external processes
14. Drive material reuse opportunities, improving AWS’ overall circular supply chain

A day in the life
1. Review Production Metrics and Escalations: Begin the day by reviewing key performance indicators (KPIs) from the previous day’s high-velocity assembly operations. Identify any immediate escalations from vendors or internal teams and address them quickly to prevent production delays.
2. Cross-Functional Meeting on Supply Chain Efficiency: Attend a cross-functional meeting with stakeholders from procurement, logistics, and manufacturing to discuss ongoing supply chain initiatives. Review progress on strategic initiatives, focusing on reducing lead times and lowering overall costs.
3. Vendor Operational Excellence Review: Analyze vendor performance metrics, including delivery times, quality control, and adherence to contracts. Identify trends or issues, and use data-driven analysis to recommend performance improvements. Lead a discussion with key vendors to drive continuous improvement initiatives.
4. Business Process Analysis and Improvement: Dive deep into business analytics to identify potential areas for improving internal and external processes. Present findings to relevant teams and propose scalable, data-backed solutions to enhance production efficiency and customer satisfaction.
5. Team Sync on Technical Systems Changes: Collaborate with internal technical teams to discuss necessary system changes that can drive improved efficiencies in cross-functional processes. Provide clear requirements and set project timelines to ensure system updates align with production goals.
6. Meet with a key vendor partner to discuss mutual benefits of ongoing initiatives. Discuss potential process improvements, technology upgrades, and long-term partnership strategies that will drive value for both organizations.
7. Project Management and Results Review: Check on the status of ongoing projects with internal and external teams. Ensure deliverables are on track by reviewing timelines, setting expectations, and mitigating any risks or roadblocks. Push for results in line with operational goals.
8. SOP Review and Compliance Check: Review Standard Operating Procedures (SOPs) for material management processes. Ensure these are up-to-date and in compliance with both company policies and regulatory standards. Identify any gaps and set action plans to address them.

9. Production Schedule Review and Forecast Analysis: Review production schedules and demand forecasts for the upcoming weeks. Ensure that customer requirements are being met while maximizing site utilization. Make adjustments as needed to balance efficiency and flexibility in the supply chain.
10. End-of-Day Review and Continuous Improvement Planning: Reflect on the day’s activities and prepare a summary of key outcomes for the management team. Set goals for the following day, focusing on continuous improvement initiatives, particularly around lowering risks and reducing lead times.
Up To 35% Travel required

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

- Bachelor's degree in Supply Chain, Business, Engineering, or a related field
- Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
- Experience in high-volume manufacturing operations or sourcing environments
- Experience with Continuous Improvement and Six Sigma methodologies
- Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company- Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in data centers, infrastructure service providers, or related technology companies
- Experience in negotiations with global suppliers with a proven track record in cost reduction
- Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners
- Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)

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