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Privacy Specialist

1 month ago

Dublin, Ireland Teleperformance Portugal Full time

The Privacy Specialist is responsible for enforcing the policies for our clients' products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast-paced, dynamic environment.

What you'll do

- Review and process incoming privacy requests through online tools, evaluating the validity of each request in line with our clients' policies.
- Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments.
- Work closely with our clients' policy specialists to address cases and regulatory inquiries using the clients' response framework.
- Maintain a high level of quality in each case that you review.
- Achieve weekly productivity deliverables as part of daily workflow.
- Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness.
- Develop skills in a number of different areas including data, tools, and quality assessment.
- You may be required from time to time to support different workflows/products/markets depending on business needs.
- While you will primarily support the market and workflow you have been hired for, you will also be required to support the French market; there will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and/or volume fluctuations.

What you'll need

- Fluency in written and spoken French and English is essential.
- Motivated by working in an environment that requires strong attention to detail.
- Excellent communication skills both verbal and written.
- Demonstrates ability to exercise impeccable judgment.
- Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material such as graphic, violent, or sexual content.
- Ability to work in a fast-paced environment with complex requests.
- Ability to be flexible and adaptable to meet changing business needs.
- Good computer literacy with the ability to quickly learn new tools.
- B.A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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