Business Analyst
7 days ago
Business Analyst (12 month FTC)
Application Deadline: 21 October 2025
Department: Information Technology
Employment Type: Fixed Term - Full Time
Location: 10 Earlsfort Terrace, Dublin 2, D02 T380
Reporting To: Head of IT Operations, Infrastructure and Security
Arthur Cox is one of Ireland’s leading law firms and is the 2025 IFLR Europe Awards, Irish Law firm of the year. An international firm, with offices in Dublin, Belfast, London, New York and San Francisco, as it enters its second century, our partnership continues to grow. Constant innovation allows us to service our clients in the best possible way.
Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.
Arthur Cox is on an IT transformation journey driven by a clear imperative: evolve its IT infrastructure and operations to ensure they are strategically aligned with the firm’s long-term growth and innovation goals, with a laser focus on client service delivery and operational efficiency.
About the role
We would like to hire an experienced Business Analyst to join its IT operations team and play a leading role in its transformation initiative. The successful candidate will be responsible for analysing, designing, and implementing improvements to IT operations and business processes, leveraging ITIL best practices and driving transformation across IT Operations and where required in other areas of the firm.
This role requires strong analytical skills, an in-depth understanding of ITIL methodology and excellent project management skills. The successful candidate is a team player, embedded within the IT operations team who will collaborate very closely with a variety of key stakeholders in the firm and will require to demonstrate strong business/technical acumen and excellent communication skills.
The successful candidate should have a track record of navigating through the complexities of introducing and implementing changes in technology and demonstrate a clear understanding of the impact on IT infrastructure/operations, business processes and applications.
Key responsibilities of the role include requirements gathering, impact analysis, process design and optimisation and co-ordinating communication between multiple stakeholders across IT and the wider firm. The successful candidate will contribute strongly in the selection and successful implementation of a new suite of IT applications/tools.
Key Responsibilities
- Collaborate with various stakeholders to conduct in-depth analysis and mapping of the existing “AS-IS” IT operations business processes by facilitating/conducting discovery workshops and interviews.
- Conduct gap analyses to identify opportunities for process improvement, including automation, and align the future IT operations processes with ITIL best practice.
- Develop and design
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