Client Services Director

10 hours ago

Dublin, Ireland Hays Specialist Recruitment Full time

Client Services Director Hays Recruitment - Enterprise Solutions Dublin Are you an experienced leader in recruitment with a passion for strategic client management and operational excellence? We're looking for a Client Services Director to take ownership of a portfolio of high-value client contracts, ensuring exceptional service delivery, stakeholder engagement, and continuous improvement across all aspects of recruitment operations. About the Role: As Client Services Director, you'll be accountable for the full lifecycle of service delivery. From implementation through to ongoing performance, across a portfolio of enterprise clients. You'll manage account-level P&L, drive service evolution, and ensure SLAs and compliance standards are consistently met. Acting as a key member of the local management board, you'll also help shape the strategic direction of the wider business. Key Responsibilities: Lead the delivery of contracted recruitment services, ensuring operational efficiency and client satisfaction. Build and maintain strong relationships with senior stakeholders including HR, procurement, and C-suite decision-makers. Identify and develop new business opportunities within existing accounts, working closely with sales, bids, and finance teams. Oversee financial performance including forecasting, budgeting, and cost management. Champion continuous improvement and innovation in recruitment processes and service delivery. Ensure compliance with contractual obligations, service agreements, and relevant legislation. Drive optimal use of recruitment technology and data systems to enhance service and performance. Lead and develop high-performing teams, fostering a culture of excellence and professional growth. What You'll Bring: Proven experience in strategic account management within the recruitment industry. Strong commercial acumen and ability to manage complex client relationships. Expertise in recruitment operations, service delivery, and compliance. Excellent communication, negotiation, and stakeholder engagement skills. Ability to lead change, drive innovation, and inspire teams. Experience with budgeting, forecasting, and business planning. A collaborative leadership style aligned with Hays' values and DNA. Why Join Us? This is a fantastic opportunity to play a pivotal role in shaping the future of our recruitment solutions. You'll be part of a dynamic leadership team, working with high-profile clients and empowered to make a real impact. At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.

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