Freight Forwarder

5 days ago

Dublin, Dublin City, Ireland OIA Global Full time
Requisition ID 3743 - Posted - Operations - Job Location (country) (1) - Job Location (region) (1)

Are you an ambitious & talented Freight Forwarder looking for your next move to a company that will support you in building your career, where you can demonstrate your current abilities and learn and develop new skills? At OIA Global, we offer high-caliber solutions involving transportation, warehousing, packaging, materials management, and supply chain optimization programs.

You will be part of the Operations Department in a multinational company, moving freight from all over the world and dealing with all aspects of quoting, forwarding, customs, and third parties through to completion. You will experience a variety of languages and cultures and will have exciting opportunities to enhance and develop your career with OIA. It's up to you where your 'road' takes you in our company.

You will be responsible for:

Operations

1. Research and plan the most appropriate route for shipment.
2. Ensure that our technology platform is used to create/maintain highly efficient processes.
3. Adhere to company-wide quality processes that are implemented and maintained.
4. Ensure compliance with existing Quality systems (AEO, ISO, etc.).
5. Build and develop successful supplier relationships.
6. Ensure all jobs are completed in accordance with the company's operating procedures.
7. Obtain, check, and prepare documentation to meet customs and insurance requirements, packaging specifications, and compliance with overseas countries' regulations and fiscal regimes.
8. Maintain visibility and control through all phases of the journey, including the production of management reports, statistical and unit cost analysis.
9. Complete customs formalities or sub-contracting services.
10. Enter full job details into Cargowise.

Customer Service

1. Report back to clients keeping them up to date with the progress of the goods and create a culture of excellence in the way you provide customer service.
2. Develop existing and new business with support from the business development teams and Branch Managers.
3. Be proactive in communication/relationship building with customers and ensure that they are visited regularly.
4. Leverage OIA's unique products and verticals to create new opportunities.
5. Optimize every opportunity to help the customer and expand our business.
6. Strive to retain customers during any service issues.
7. Arrange insurance and assist the client in the event of a claim.
8. Provide advice on the most commercially viable method of transporting goods.
9. Work closely with customers, colleagues, and third parties to ensure smooth operations to deadlines.
10. Deliver alternative solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule.
11. Be proactive when faced with problems.

What we need from you:

1. Previous experience in the freight forwarding industry.
2. As we are a US-based company with the Regional Headquarters in London, England, you must be fluent in both written and spoken English, as well as the ability to speak the local language.
3. A high level of energy with a 'can-do' positive attitude and entrepreneurial spirit.
4. Eligibility to work in the country in which you work is essential.

What we can offer you:

- Training and development.
- Friendly, fun, and relaxed culture.
- Access to OIA University with thousands of courses for personal and professional development.
- Milestone recognition and participation in various employee recognition competitions.

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