Community Operations Analyst
4 weeks ago
Overview Role - Community Operations Analyst - NORWEGIAN
Location - Dublin (Onsite)
Contract type - Permanent, Full-Time
Work model - Onsite (Sandyford, Dublin 18)
Language - Norwegian
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Display strong interpersonal skills, verbal and written communication, and empathy
Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site
Investigate and resolve issues reported on the client’s platform (e.g., requests for account support and reports of potentially abusive content)
Respond to user inquiries with high quality, speed, empathy and accuracy
Identify inefficiencies in workflows and suggest solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
Review reported content within agreed turnaround times and standards of quality
Recognize trends and patterns and escalate issues outside the company policy to the global team
About You
Strong personal resilience with the ability to operate in a pressured and fast-paced environment
High adaptability and positive approach to challenges
Ability to make decisions and solve problems
Effective time management and prioritization skills
Ability to work as part of a team
Ability to consistently hit KPIs on time
Essential Competencies
Fluent in market language and English
Cultural understanding of the market
Experience in working in an office environment is preferable
Extremely reliable, consistent, and hard-working
Passion for ensuring a positive, safe user experience
Flexible in working in a fast-paced environment with different projects
Ability to learn new information quickly
Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)
Benefits
Health Care
Extensive Training & Development
Free access to Group Scheme website
Free access to 24-hour Employee Assistance Programme (EAP)
Free access to Wellness Programme
Tax Saver Scheme
Bike to Work Scheme
Equal opportunity employers
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, reach out to this mail ID: [email protected] and start your journey to becoming a valued part of Covalen.
Apply Now or Reach Out for More Information.
Note: This description reflects the information provided in the original posting and preserves the role focus and requirements.
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