Community Operations Analyst
2 weeks ago
We are currently hiring for the Dutch speaking market for Community Operations AnalystMain responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client’s products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences:Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathy High adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on timeLanguage Skills: *Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the regionAdvanced level of English (C1)*If you are not sure about your level of language, we can offer you an assessment.Contract: Full-time, permanent with CovalenCompensation:€31, per year as base salary*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30, per year)*For the Evening shift: €12 per day (before tax) as travel allowanceFree meal (lunch or dinner) on sitePrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWorking hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.Location: Dublin 18, Sandyford, Dublin South*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.IMPORTANT:·Due to nature of the role, candidates must be fully confident in dealing with sensitive content.·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). Why to apply?Chance to work within multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working scheduleMeals on-site, private healthcare and pension contributionNo previous experience required – full training is providedFor more information, please contact Torben Jensen at
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Dublin, Ireland Cpl Full timeCommunity Operations Analyst – ALBANIAN SpeakerDublin, Ireland | Onsite | PermanentJoin our team at a global tech company as a Community Operations Analyst – ALBANIAN speaker, ensuring a safe and positive user experience while enforcing platform policies.What You’ll Do:Investigate & resolve user-reported issuesReview & moderate content within set...
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Community Operations Analyst
2 weeks ago
Dublin, Ireland Cpl Full timeCommunity Operations Analyst - AfrikaansLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Monday to Sunday (5x7) - Day (9am -5.30pm) OR Evening (6pm - 2am) shiftLanguage - AfrikaansAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...
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Community Operations Analyst
2 weeks ago
Dublin, Ireland Cpl Full timeCommunity Operations Analyst - BulgarianLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Monday to Sunday (5x7) - Day (9am -5.30pm)Language - BulgarianAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...
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Community Operations Analyst
2 weeks ago
Dublin, Ireland Cpl Full timeCommunity Operations Analyst - Hebrew SpeakerLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Monday to Sunday (5x7) - Day shift (9am -5.30pm) or Evening shift (6pm to 2am)Language - Hebrew*Candidates must be eligible to work full time in the Republic of Ireland.At Covalen, we're not just a business process outsourcing...
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Community Operations Analyst
4 weeks ago
Dublin, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Russian SpeakerLocation -DublinContract type -PermanentWork model -Onsite (Sandyford)Working hours -Monday to Sunday (5x7) -Day shift (9am -5.30pm) or Evening shift (6pm to 2am)Language -Russian*Candidates must be eligible to work full time in the Republic of Ireland.At Covalen, we're not just a business process outsourcing...
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Iraqi Arabic-Community Operations Analyst
6 days ago
Dublin, Ireland Cpl Full timeCommunity Operations Analyst - Iraqi ArabicDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy! Main Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content,...
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Community Operations Analyst
6 days ago
Dublin, Ireland Cpl Full timeWe are currently hiring for the Afrikaans speaking market for Community Operations Analyst!Main responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
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Community Operations Analyst
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Slovenian Speaker Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday (5x7) - Day shift (9am to 5:30pm) Language - Slovenian About Covalen At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...
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Dublin, Ireland Cpl Healthcare Full timeOverview Community Operations Analyst – IRAQI Arabic Speaker Dublin, Ireland | Onsite | Permanent Join our team at a global tech company as a Community Operations Analyst – IRAQI Arabic speaker, ensuring a safe and positive user experience while enforcing platform policies. What You’ll Do - Investigate & resolve user-reported issues - Review &...
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Dublin, Ireland CPL Full timeCommunity Operations Analyst – ALBANIAN Speaker ? Dublin, Ireland | Onsite | Permanent Join our team at a global tech company as a Community Operations Analyst – ALBANIAN speaker, ensuring a safe and positive user experience while enforcing platform policies. ? What You’ll Do: ✅ Investigate & resolve user-reported issues ✅ Review & moderate...
