Account Manager, Commercial
3 weeks ago
Dublin, Ireland
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is very exciting. At Intercom, we are striving to do sales differently. We ask our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the development and promotion from within. As part of the Relationship Management team, you join a community that values growth, creativity, and ownership.
What will I be doing?
- Owning and acting as the main point of contact for a portfolio of clients
- Driving net growth within your portfolio
- Identifying and working on expansion opportunities
- Managing a proactive renewal process
- Forecasting and planning pacing for each month and quarter
- Partnering with Customer Success Managers and Sales Engineers to ensure long-term success
- Communicating fluently in English and German (spoken and written)
- Having 2-3 years of experience in a B2B closing role
- Possessing 2+ years of SaaS experience
- Discovering customer pain points and articulating solutions
- Qualifying opportunities accurately
- Conducting light demos or working closely with Sales Engineers/CSMs
- Building compelling presentations (QBRs, pricing proposals, etc.)
- Forecasting monthly or quarterly sales
- Experience working in B2B SaaS and with renewals
- Using the Command of the Message framework effectively
We offer excellent benefits If there's something important to you that's not listed, talk to us
- Competitive salary and equity in a fast-growing startup
- Daily lunch, snacks, and a fully stocked kitchen
- Pension scheme with up to 4% match
- Life insurance, comprehensive health and dental insurance for you and dependents
- Flexible paid time off
- Paid maternity leave and 6 weeks paternity leave
- Cycle-to-Work Scheme and secure bike storage
- Standard MacBooks, with Windows options for certain roles
Intercom has a hybrid working policy, requiring employees to be in the office at least two days per week. We foster an open, inclusive culture, respecting diverse opinions and promoting a safe work environment. We are committed to Equal Employment Opportunity and do not discriminate based on protected characteristics.
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